Tracy Tirant

I apply innovativeness and competence across the board in all ASP departments to
ensure the achievement of all objectives that align with the overall strategy and go
beyond the expected to achieve smart, sustainable long-term results by:
• Leading the organisations strategic planning process and overseeing the
implementation of new strategies
• Leading an operations department of 42 staff
• Establishing and managing relationships with key stakeholders and Executive
Board Members.
• Overseeing the day-to-day operations of the organization, including making
strategic decisions, giving approval for payments as well as others and maximising
overall output of all departments
• Reviewing budgets and financial statements with the Financial Controller to
ensure that the organization is following government regulations.
• Acting as the liaison with parent ministry and the Presidents/ Vice Presidents
Office
• Oversee and ensure implementation of the different reforms proposed by
the World Bank and IMF as well as assuring deadlines are met for the
different deliverables

of a new computerization system for ASP - electronic
Social Protection System (eSPS)

Maximised delivery and effective functioning of the Home Care Unit by:
• Conducting monitoring visits to the residence of home care recipients to ensure
compliance with standards in place
• Maintaining an organised and modern registration system for new home carers
• Ensuring the compliance of new home care applications with existing criteria
• Verifying input and approving payroll
• Reviewing, making recommendations and approving Means Test Form for home
care assistance
• Communicating the objectives of the department and maintaining good rapport
with key stakeholders and family members of home care recipients through
relevant meetings and other means of communication

To better carry out my roles and responsibilities, I successfully completed a training in
Benefit, Welfare and Homecare services. My duties involved:
• Verification and maintenance of the Daycare Payroll
• Verification of medical records for sick leaves and calculating the same for
relevant reimbursements
• Assistance to walk-in clients and registration of complaints
• Verification of STC assistancecards
• Verification of invoices (from Cat Cocos, SPTC)
• Ensuring statistic are correctly prepared and all submissions made for the different
programs being paid under the Agency are within the required legal framework.

• Enhanced the capacity of the Reservations Department through the customization
and provision of training to ensure the maintenance of hotel standards in
accordance with the luxurybrand
• Successfully carried out the re-branding of the department in line with the Luxury
Collection brand standard
• Ensured the implementation of revenue strategies to achieve forecasts and
budget
• Prepare, review and issue promotions as well as contracts (TO, TA and DMCs)
• Took charge of the Sales and Marketing Department for a six-month period during the
transition after the DOSM resigned.
• Effectively rescheduled bookings during the Covid-19 outbreak by providing clients
with attractive solutions to ensure business continuity the following year

• Responsible for the smooth operation process of all reservation requests, changes
and cancellations
• Implementation of up selling techniques and sales strategies to maximize
property revenue
• Ensure accurate input and access to data in the reservation system
• Follow-up and effective handling of complaints
• Development of team membersthrough training forthe utilization of new systems

Successfully set benchmark pricing for top accounts by working collaboratively with the
Revenue Manager and Sales Director by comparing selling rates with those of competitors
and offering attractive packages for regular guests and SPG members. As a result, the
resort saw a surplus of 20% in its bookings.