Sachintha Sandaruwan

-Diagnosed and repaired a wide variety of telecommunications and electronic devices, including landline phones, cordless phones, and SMPS power supplies, performing chip-level repairs to restore full functionality.
- Specialized in troubleshooting and resolving both hardware and software issues in communication devices, such as power packs and cordless phone systems, ensuring minimal service interruptions.
-Provided direct technical support to customers, diagnosing and troubleshooting issues across diverse
product categories to enhance customer satisfaction.
- Communicated complex product features and technical specifications to customers in a clear,
understandable way, helping them make informed purchasing decisions.
- Trained and mentored junior technicians, transferring technical expertise and best practices to
maintain high repair quality, ensure accurate diagnostics, and uphold service standards.
-Managed spare parts inventory in coordination with the store department, ensuring the efficient
control of stock levels and the timely availability of components.
-Developed and maintained detailed records of repair histories and customer interactions,
contributing to improved service quality and faster resolution of recurring issues.

- Repair, Service & Trouble Shooting
- Network, Data & Electrical Cabling
- Installing Operating. Demonstrating
- Installation of Software & Hardware
- Assembling of Electronic/Electrical Power Supplies
- Spearheaded the installation of Continuous Ink Supply Systems (CISS) for inkjet printers across
numerous offices, dramatically reducing printing costs and minimizing printer downtime.
- Customized RFID card solutions to meet the specific needs of users, driving a significant improvement
in access control efficiency
- (Example:-Digital/Analogue Copiers, Fax Machines, Note Counters, C Ink-jet Printers, Finger Print
Time & Attendance Systems, Industrial/ Domestic and all Computer Peripherals ETC.)