Treesa Thomas

• Processed high-volume cash transactions, deposits, non-cash transactions, account
openings and modifications with 99% accuracy.
• Handled loan applications, KYC verification, and credit assessments, ensuring
compliance with risk guidelines.
• Delivered exceptional customer service, maintaining a portfolio of 250+ clients valued
at INR 25M.
• Promoted banking products such as insurance, deposits, pension packages, and gold
loans, consistently exceeding sales targets.
• Resolved customer issues promptly, achieving 95% first-contact resolution and
boosting satisfaction ratings.
• Trained and mentored new staff, improving branch efficiency.
• Prepared daily/weekly financial and compliance reports for submission to the central
bank.
• Balanced and reconciled cash drawer with zero discrepancies.
• Awarded Employee of the Month for outstanding customer service and operational
excellence.
• Reduced transaction errors by 99.9% through process improvements.
• Ensured strict adherence to AML and KYC regulations, reducing compliance risks and
supporting audit readiness.
• Monitored and reported suspicious transactions, contributing to fraud prevention and
safeguarding customer accounts.
• Assisted in the implementation of digital banking solutions, encouraging customers to
adopt online platforms and reducing branch traffic.
• Supported branch managers in business development activities, contributing to lead
generation and new account growth.
• Conducted daily end-of-day reconciliation of cash, ATM funds, and vault balances with
100% accuracy.
• Provided personalized financial advice, improving customer retention and loyalty.
• Collaborated with internal teams to streamline loan disbursement processes, reducing
turnaround time.
• Maintained accurate records and documentation for internal and external audits,
ensuring zero non-compliance issues.