Entertainment staff/ Park Host
FERRARI WORLD ABU DHABI
مجموع سنوات الخبرة :4 years, 4 أشهر
October, 2012 - Present FERRARI WORLD ABU DHABI
Entertainment staff/ Park Host
Parks Management.LLC.
Yas Island Abu Dhabi, UAE
➢ Ensuring the guests' expectations are met
➢ Providing excellent customer service, product knowledge, personal dedication to the department and to the colleagues
➢ Proactive guest interaction skills and always focused on the whole entertaining experience
➢ Ensuring the environment and atmosphere of the park exceeds our guests expectations.
➢ Maintain an awareness of all branded merchandising, restaurants and housekeeping
➢ Perform other related duties as required (Photographer)
Jan. 2012 - Oct. 2012 Pappas on the square restaurant
Waiter
➢ Welcoming guests in a friendly manor.
➢ Taking food and beverage orders.
➢ Serving the food and beverage in a fast, efficient and professional way.
➢ Ensuring they are enjoying the meal and experience of the restaurant.
➢ Clearing up after they are done as swift and fast as possible.
JAN.2011 - Dec.2011 Anddiccio24 Italian Pizza Shop
Team leader
➢ To leave the shift / store before all duties are completed
➢ Check float is correct
➢ Have sufficient change in the office
➢ Variance to be done daily (recounts)
➢ Complete check list
➢ Allocate all staff into position and sections
➢ Overlook staff are doing their duties
➢ Maintain customer services and food standards
➢ All meals to be double checked before being given to ➢ the customers
➢ Delegate
➢ Insure that staff shift is completed
➢ Check: Hygiene
➢ Staff presentation
➢ Maintenance and repairs
➢ Administration
➢ Staff training continuously; product knowledge
➢ Motivate staff
➢ Place and check orders
➢ Inspect store for; Cleanliness
➢ Stock Maintenance
Mar. 2010 - Jan. 2011 Ohagens restaurant & pub
Bar waiter
➢ Greating guests and allocating them to a table.
➢ Build and maintain customer relationships in order to build strong loyalty
➢ Serving food and beverage to guests
➢ Ensuring a clean and safe environment by clearing after guests.
Sep 2010 Spirited Enchantment Mobile Bar Services Johannesburg South Africa Modules ➢ The art of basic drink service ➢ Bartending practicalities ➢ Free Pouring ➢ Bar Orientation ➢ Introduction to flair ➢ Theory of mixology ➢ History of drink making ➢ Knowledge of spirits ➢ Classic cocktails ➢ Drink making techniques ➢ Orientation of tools ➢ Practicalities of mixology Completed Call Centre Management Subjects Inbound & Outbound calling Customer Care & Help desk Trained at Veros restaurant; Borrowodale brook golf course Matopo lodge; Matopos Bulawayo Position Junior chef Completed Cambridge / Zimsec Ordinary level ("O" Level)
2006 Gateway High School Harare Zimbabwe