Assistant General Manager
Ikarus Marine
Total years of experience :14 years, 4 Months
Managed the Operations of the Heritage Village: Guest Services, Housekeeping, Maintenance, Employee Appraisals, Documentations, Health and Safety, Revenue Management and Budgeting, Cost Control, Restaurant Outlets, Events. Received a re-assignment to manage and develop the Failaka Beach from January 2020.
Manages the overall operations of the Club: Guest Services, Maintenance, Sports and Fitness programs, Employee Appraisal, documentations, Health and safety, Revenue and budgeting. Allocated tasks to the supervisors to ensure that all areas are covered daily.
Managed Guest Services, Restaurant Outlets, Events, Local Marketing advertisemente, Housekeeping, HR and Building maintenance to ensure that standard scoring systems are achieved every month. Planned for weekly sports activities for all club members.
Managed Company Financials, processes, Systems and Manpower required for Hotel Operations. Managed Guest Services, Marketing, Restaurant Outlets, Housekeeping, Building Maintenance, Food quality, Sanitation and Cost control. Managed the Company's marketing strategies that are based on financial reviews and variance analysis. Managed CAPEX. Approves purchase requests and budgets.
Lead, coached and motivated the team through appraisals and training programs. Managed Guest services, Cashiering, Valet Parking and Ticket sales operation. Ensured that the documentations for the department's daily operation are completed.
Lead and suppervised the team un PBX abd Golf Reservations. Handled and oversaw Guest Services: Directions, assisting inquiries and other special needs. Provided theoritical and practical training to colleagues to achieve high service performance.
Responsible for making decisions for VIP operations. A butler for VIP Guests: room inspections, checked health and safety requirements, lead both Housekeeping and F&B staff in operations. Coordinated with Security and government officials for perimeter checks. Made the daily report of the whole VIP operations to the Director of Rooms and General Manager
Welcomes Guests, handles check In and check out, cashiering, reservations and night audit.
Secondary: Pasay City West High School (1994-1998) F.B. Harrison Street Pasay City
Elementary: Padre Zamora Elementary School (1988-1994) Zamora Street Pasay City