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Trupti Andrews, Customer Care Executive

Trupti Andrews

Customer Care Executive·Indian Embassy

Qatar

, SSLC (10th STD)

Work experience

Total years of experience: 9 years, 0 months

Customer Care Executive

August 2021 - Present

Indian Embassy

Iran

August 2021 - Present

 Briefing the clients for the require documents for the Consular services provided by the Indian Embassy.  Advise the clients accordingly regarding latest updates from Indian Embassy.  Brief the clients of the latest travel policies, rules and restrictions on travel.  Advise the Non-Indian clients on latest visa availability for the travel purpose to India, and brief them with the documentation requirements.  Analyse the issues faced by the employees/labour and direct them accordingly.  Promptly reply to the email queries and chat portal and update the reports on daily basis.  Presence of mind for quick problem solving.  Knowledge of services of the Embassy, rules and regulation of India and Qatar government and documentations for the consular service

Company industry:
Public Administration
Job role:
Customer Service and Call Center

Administration Oficer

April 2001 - December 2002

Andromeda Marketing PVT LTD. (DSA

April 2001 - December 2002

Loans)As Administration Oficer -  Processing Personal loans for professionals like salaried doctors, self- employed doctors, C.A/Engineers/Architect  Log-in the file in the processing unit. (Shelters - Bandra)  Checking & updating files for completion, as per login requirements.  Assessment of customer eligibility  Communicate with the customer for pending documents  Clearing the customer's queries  Preparation of staf monthly salary statements.

Job role:
Administration

Ofice Assistant

June 2000 - March 2001

WELMAN INC. Overseas Manpower Recruitment CO. PVT LTD

June 2000 - March 2001

 Corresponding with the clients for their terms & conditions.  Scanning of the CV's & Short-list the candidates.  Mobilizing the selected candidates as per the client requirements  Verifying the experience certificates of the candidates for originality.  Discussing the terms and conditions of the client with selected candidates.  Completion of Emigration and Visa Stamping formalities.  Regular maintenance and updating data bank

Job role:
Administration

Inplant Trainee

August 1998 - February 2000

Air India (Mumbai)

August 1998 - February 2000

 Worked as an Inplant Trainee in Engine Overhaul Dept. & Major Maintenance Division.

Company industry:
Airlines
Job role:
Engineering

Education

Karnataka Secondary School Leaving Board.

March 2023

March 2023

, SSLC (10th STD)

Karnataka University.

March 2023

March 2023

, Pre Degree (10+2)

V.S.M. Aerospace

February 1999

February 1999

Higher diploma, AIRCRAFT MAINTENANCE ENGINEERING

India

GPA (percentage): 82%

GPA (percentage): 82%

Aerodynamics Engineering drawings DGCA rules and regulations

Skills

Team Management
Expert
Team Management
Expert
Customer Service
Expert
Customer Service
Expert
Leadership
Expert
Leadership
Expert
Proven Leader
Expert
Proven Leader
Expert
Administration
Expert
Administration
Expert
LOANS
Expert
LOANS
Expert
STAMPING (METALWORKING)
Intermediate
STAMPING (METALWORKING)
Intermediate
COORDINATING
Beginner
COORDINATING
Beginner
COMMUNICATIONS
Beginner
COMMUNICATIONS
Beginner
OPERATIONS
Beginner
OPERATIONS
Beginner
CONCURRENT VERSIONS SYSTEM (SOFTWARE)
Beginner
CONCURRENT VERSIONS SYSTEM (SOFTWARE)
Beginner
MANAGEMENT
Beginner
MANAGEMENT
Beginner
DATA CAPTURE (SQL)
Beginner
DATA CAPTURE (SQL)
Beginner
PLANNING
Beginner
PLANNING
Beginner
CREDIT CONTROL
Beginner
CREDIT CONTROL
Beginner
Team Management
Expert
Team Management
Expert
Customer Service
Expert
Customer Service
Expert
Leadership
Expert
Leadership
Expert
Proven Leader
Expert
Proven Leader
Expert
Administration
Expert
Administration
Expert

Languages

English
Expert
Marathi
Expert
Kannada
Expert
Hindi
Expert