Tume Solange Ngalla

• Greet and welcome visitors, directing them to the person they intend to meet.
• Answer phone calls and forward calls to the appropriate staff
• Provide basic information by phone, in person or via email
• Takes care of stock levels and makes orders when necessary
• Keeps office records, databases and directories up to date
• Ensures the receptionist area is always neat and organize
• Handles other office needs like catering, managing office expenses, and working
with other office staff
• Manages appointments, meetings room bookings and staff calendar

• Determine type of services to be offered and implement operational procedures
• Recruit staff and oversee staff training
• Set staff work schedules and monitor staff performance
• Control inventory, monitor revenues and modify procedures and prices
• Resolve customer complaints and ensure health and safety regulations are followed
• Negotiate arrangements with suppliers for food and other supplies
• Ensures waitresses are working accordingly
• Handles customer complaints
• Cash deposit of daily sales
• Cash control
• Assist in serving the customers
• Makes daily order of all pastries and other products needed

• Answer and direct phone calls
• Organize and schedule appointments
• Plan meetings and take detailed minutes
• Write and distribute email, correspondence memos, leters, faxes and forms.
• Assist in the preparation of regularly scheduled reports.
• Develop and maintain a filing system.
• Update and maintain office policies and procedures
• Order office supplies and research new deals and suppliers
• Maintain contact lists
• Book travel arrangements
• Submit and reconcile expense reports
• Provide general support to visitors
• Act as the point of contact for internal and external clients
• Liaise with executive and senior administrative assistants to handle requests and
queries from senior managers

• Greet and welcome guests, immediately present the menu.
• Serve drinks and food in a timely manner and also check on guests.
• Channel any guests complaints to the necessary superior.
• Make different coffees, smoothies and juices as per the hotels recipe
• Receive payments and present change to Guests
• Manage the register, including all credit card and cash operations
• Ensure a balance of the register at the end of the shift or working period
• Taking the check to the guests and either geting the payment by cash or credit card
or closing the check to the rooms for in house guests.
• Closing the cash sales and reports at the end of the day and dropping the cash with
the General Cashier
• Inform guests about available modes of payments
• Tallying and printing outlets revenue reports
• Printing all reports concerned with the Front Office and doing the necessary
correction and reversal of wrongly treated entries.
• Reconciliation of credit card transactions of all outlets concerned.