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Tume Solange Ngalla, RECEPTIONIST

Tume Solange Ngalla

RECEPTIONIST·L’ATELIER DE FRANCINE LENTEU,

United Arab Emirates

Bachelor's degree, accounting

Work experience

Total years of experience: 7 years, 10 months

RECEPTIONIST

December 2023 - August 2025

L’ATELIER DE FRANCINE LENTEU,

Douala, Cameroon

December 2023 - August 2025

• Greet and welcome visitors, directing them to the person they intend to meet.
• Answer phone calls and forward calls to the appropriate staff
• Provide basic information by phone, in person or via email
• Takes care of stock levels and makes orders when necessary
• Keeps office records, databases and directories up to date
• Ensures the receptionist area is always neat and organize
• Handles other office needs like catering, managing office expenses, and working
with other office staff
• Manages appointments, meetings room bookings and staff calendar

Company industry:
Administration Support Services
Job role:
Customer Service and Call Center

MANAGER

December 2023 - January 2025

L’ATELIER DE FRANCINE LENTEU,

Douala, Cameroon

December 2023 - January 2025

• Determine type of services to be offered and implement operational procedures
• Recruit staff and oversee staff training
• Set staff work schedules and monitor staff performance
• Control inventory, monitor revenues and modify procedures and prices
• Resolve customer complaints and ensure health and safety regulations are followed
• Negotiate arrangements with suppliers for food and other supplies
• Ensures waitresses are working accordingly
• Handles customer complaints
• Cash deposit of daily sales
• Cash control
• Assist in serving the customers
• Makes daily order of all pastries and other products needed

Company industry:
Catering, Food Service, & Restaurant

Manager

December 2023 - August 2024

L'atelier de Francine Lenteu

Douala, Cameroon

December 2023 - August 2024

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

ADMINISTRATIVE ASSISTANT

March 2020 - March 2023

MGK CENTRE YAOUNDE,

Douala, Cameroon

March 2020 - March 2023

• Answer and direct phone calls
• Organize and schedule appointments
• Plan meetings and take detailed minutes
• Write and distribute email, correspondence memos, leters, faxes and forms.
• Assist in the preparation of regularly scheduled reports.
• Develop and maintain a filing system.
• Update and maintain office policies and procedures
• Order office supplies and research new deals and suppliers
• Maintain contact lists
• Book travel arrangements
• Submit and reconcile expense reports
• Provide general support to visitors
• Act as the point of contact for internal and external clients
• Liaise with executive and senior administrative assistants to handle requests and
queries from senior managers

Company industry:
Administration Support Services

WAITTRESS/CASHIER

December 2017 - November 2018

ALOFT PALM JUMEIRA

Dubai, United Arab Emirates

December 2017 - November 2018

Company industry:
Hospitality & Accomodation

WAITRESS/CASHIER

December 2015 - December 2017

FOUR POINTS BY SHERATON DOWN TOWN DUBAI UAE,

Dubai, United Arab Emirates

December 2015 - December 2017

• Greet and welcome guests, immediately present the menu.
• Serve drinks and food in a timely manner and also check on guests.
• Channel any guests complaints to the necessary superior.
• Make different coffees, smoothies and juices as per the hotels recipe
• Receive payments and present change to Guests
• Manage the register, including all credit card and cash operations
• Ensure a balance of the register at the end of the shift or working period
• Taking the check to the guests and either geting the payment by cash or credit card
or closing the check to the rooms for in house guests.
• Closing the cash sales and reports at the end of the day and dropping the cash with
the General Cashier
• Inform guests about available modes of payments
• Tallying and printing outlets revenue reports
• Printing all reports concerned with the Front Office and doing the necessary
correction and reversal of wrongly treated entries.
• Reconciliation of credit card transactions of all outlets concerned.

Company industry:
Hospitality & Accomodation

Education

Catholic University of Cameroon Bamenda

December 2013

December 2013

Bachelor's degree, accounting

Cameroon

Catholic University of Cameroon (CATUC Bamenda)

January 2013

January 2013

Bachelor's degree, Accounting

Cameroon

Catholic University of Cameroon (CATUC Bamenda)

January 2013

January 2013

Bachelor's degree, accounting

Cameroon

College Dauphine Fo-Kamga Douala

January 2010

January 2010

High school or equivalent, Science

Cameroon

Skills

ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
ACCOUNTING
Intermediate
ACCOUNTING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
ETHICAL STANDARDS AND CONDUCT
Intermediate
ETHICAL STANDARDS AND CONDUCT
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
NEGOTIATION
Intermediate
NEGOTIATION
Intermediate
TRUSTWORTHINESS
Intermediate
TRUSTWORTHINESS
Intermediate
VERBAL COMMUNICATION SKILLS
Intermediate
VERBAL COMMUNICATION SKILLS
Intermediate
WRITING
Intermediate
WRITING
Intermediate

Languages

English
Native Speaker
French
Native Speaker

Hobbies

  • teaching.
  • learning
  • Cooking,
  • Music,