anwar Bakhsh

• Developed promotional programs to optimize revenue levels.
• Communicated with customers as soon as issues arose to immediately determine a resolution before the problem escalated.
• Identified potential customers and evaluated market potential.
• Received company Employee Performance Award after maintaining record sales achievement of 20% growth five months in a row.
• Provided an exemplary level of service to clients to both maintain and extend the relationships for future business opportunities.

• Providing leadership, management and guidance to all Call Center staff.
• Conducting staff performance reviews.
• Handling customer complaints.
• Ensuring high quality and accuracy of work from call center staff.
• Daily performance reports for senior managers.
• Making and Supervising Reservations and Calls
• Customer Support
• Managing and Arranging Tours
• Managing Customized Government, Corporate and Individual Reservations
• Collaborated with management to resolve concerns and problem calls.