Information Technology Team Leader @ HAMAD MOHAMMED BIN SAEDAN REALESTATE CO | Process Improvement,
حمد محمد بن سعيدان العقارية
Total years of experience :9 years, 4 Months
-Oversee and lead the futures clearing IT team's daily operations.
- Manage the technical support team, providing line management, mentoring, and engagement with other support teams.
- Assist the head of support services in introducing and maintaining an effective and efficient Information Technology Infrastructure Library) processes for incidents, problems, change, and service improvement.
- Manage the post-validation of releases and changes to the production environment.
- Track and triage incidents against problems.
- Manage team metrics and retention goals.
- Monitors quality and timeliness of all interactive projects to ensure client commitments are met.
- Give direction and guidance to team members and ensure the effective operation of the IT team.
- Provide strategic development directions and solutions from both functional and technical perspectives.
Responsibilities:
• Lead the IT team for managing all IT operations including planning, organizing, and execution of all IT functions, application development, hardware/software development and user support to facilitate uninterrupted operations.
• Set strategy and direction for the IT department, shape and develop the current and future direction of the IT, and define and lead efforts to meet service levels for IT operations.
• Assist the Head of Support Services in introducing and maintaining an effective and efficient ITIL processes for incidents, problems, change, and service improvement.
• Responsible for designing, organizing, modifying, installing and supporting the company’s computer systems; support, configure, maintain and upgrade the company’s networks, servers, routers and switches.
• Manage and administer the complete IT infrastructure of the company, monitor the infrastructure health & performance; evaluate architectural attributes of the infrastructure for reliability and maintainability.
• Manage the technical support team, providing line management, mentoring, and engagement with other support teams.
• Participate in different IT security-related projects to protect the company’s networks and data against threats, such as security breaches, computer viruses, or attacks by cyber-criminals.
• Deliver various effective security solutions across the IT department, support implementation of new and emerging technologies, and coordinate with vendors for the evaluation of new technologies suitable for the company.
• Provide direction and guidance to team members and ensure the effective operation of the IT team.
Responsibilities:
• Supervised the entire IT department including infrastructure and applications, and recommend new technology solutions,
• Monitored and ensured that all installations, maintenance and upgrades are completed on time and according to client specifications. Analyzed existing computer systems and made upgrades and improvement recommendations.
• Maintain and support the company’s LAN/WAN and WLAN environment with the responsibility of daily maintenance and problem resolution, operating system patches & software upgrades, and routine hardware configuration.
• Coordinated with other departments in the development of IT systems; supervised the installation of systems, both software and hardware. Created IT budget, work schedule and delegated responsibilities to the team.
• Analyzed the business requirements of all departments to determine their technology needs, identified the need for upgrades, configurations, or new systems and reported to the senior management.
• Identified security vulnerabilities, and eliminated them with strategic solutions to increase data security.
• Diagnosed and fixed network/system faults, oversaw the security of all systems and installed anti-virus protection; designed, maintained and repaired network servers.
• Supervised the team in the development, implementation and maintenance of standards and systems to ensure secure information systems and data. Supervised user manuals, policies, procedures, and safety protocols.
• Maintained awareness of field advancements and ensured that the team receives refresher training.
Responsibilities:
• Provided technical expertise and direction to all provisioning, installation/configuration, operation and maintenance of systems hardware and software and related infrastructure.
• Provided technical assistance and support for incoming hardware and software-related issues to particular projects.
• Installed and configured new systems and hardware, and supported the roll-out of new applications.
• Managed the development and implementation of a global Distributed Order Management solution.
• Managed entire system development life cycle including discovery, code review, testing, documentation, implementation and support of business partners.
• Managed backup system & security solution; ensured the security of data, network access and backup systems.
• Analyzed and determined security threats, defined software, hardware and network requirements as well as provided advice on technology best practices.
• Collaborated with users to resolve queries, and recommended changes and enhancements to the system.
• Conducted training sessions for internal users to train them on new systems deployed in the company.
• Provided value-added services to the company by making recommendations for process/system improvements.
• Rendered primary support for lab applications (with a primary focus on Empower and LIMS), including incident handling, problem resolution, and break/fix.
Responsibilities:
• Supervised day-to-day operations of the helpdesk including installation and maintenance of all systems in the company.
• Rendered technical support to both in-house staff and user departments for all software, hardware, server and network applications; monitored and maintained computer systems and networks.
• Served as the first point of contact for customers seeking technical assistance over the phone or email; determined the best solution based on the issue and details provided by customers.
• Diagnosed and troubleshot software and hardware problems in a timely manner; escalated unresolved queries to the next level of support.
• Set up new users’ accounts and profiles, managed permission, and dealt with password issues; researched, diagnosed, troubleshot and identified solutions to resolve user issues.
• Presided over the training and orientation of employees on the usage of new systems.
