Team Lead, HR Operations International
Coinbase
مجموع سنوات الخبرة :20 years, 7 أشهر
Key responsibilities: (HR Service excellence, HR OPs and Tech)
Led and supported the Tier 1 and Tier 2 HR teams, ensuring efficient handling of employee queries and HR processes.
Developed and implemented SOPs for HR operations, documented processes in the Global Service Catalog.
Leveraged HR technology to identify automation opportunities, enhancing process efficiency.
Ensured compliance with legal requirements and maintained accurate HR records.
Key Achievements:
Successfully streamlined HR processes through technology optimization, reducing query resolution time by 25%.
Led cross-functional teams in the implementation of new HR systems, improving service delivery and user satisfaction.
Lead HR Partner (Aug 2021 - Nov 2022)
Key responsibilities: (HR Process excellence)
Re-engineered HR operations using design thinking and e2e project management.
Developed comprehensive SOPs using Business Process Management Systems (BPMS).
Led capability development programs, enhancing HRBPs' competencies in process improvement and Lean methodologies.
Key Achievements:
Achieved a 30% improvement in HR process efficiency through process re-engineering and SOP standardization.
Successfully built and implemented a training program that significantly improved HRBP competencies in Lean Six Sigma and process mapping.
Manager Process excellence (Dec 2015 - Jul 2021)
Key responsibilities: (Supply Chain Process Excellence)
Developed and standardized Lean training content, tools, and templates for process excellence across PAN India assets.
Conducted Lean assessments and certified 60+ hubs on Lean Maturity levels.
Led business critical projects focused on improving speed, productivity, quality, safety, and cost in supply chain management.
Key Achievements:
Developed a Lean Maturity Model that became the benchmark for process excellence across Flipkart's operations.
Trained and certified over 100 Lean champions in Lean methodologies, fostering a culture of continuous improvement.
HR Officer (Apr 2013 - Dec 2015)
Key responsibilities: (Manufacturing Process Excellence)
Mapped and analyzed manufacturing processes, benchmarked with global practices, and proposed standardized processes.
Implemented Lean principles and optimized control span and daily work management across PAN India plants.
Key Achievements:
Standardized work processes, leading to a 20% reduction in production cycle times.
Improved process consistency and efficiency through effective implementation of Lean principles.
Officer Trainee (Nov 2011 - Apr 2013)
Key responsibilities and accomplishments
Supported TML India Operations Teams to enhance competitiveness and ensure sustainable growth by developing “High-Competence Human Resources”.
Implemented structured training programs (functional and behavioral) including production, supervisory, and role-specific training.
Team Member - Paint Shop (Nov 2003 - Nov 2011)
Key responsibilities and accomplishments
Production coordination, Manpower planning and Daily routine Management
Implementation and Sustenance of Systems (5S, TPM, KANBAN, Engineered Material Flow).
MBA In Human Resource Management