Sales Agent
Burj Al Arab Hotel
مجموع سنوات الخبرة :0 years, 0 أشهر
To constantly review task processes and staff productivity in ensuring that work
standards are consistently met
* To handle staff scheduling and administrative report requirements
* To guide and supervise central reservations advisors in the daily tasks to ensure a
consistently high quality of work
* To handle special projects delegated by the Reservations/ Assistant Reservation
Employed at
Proactively sell, up-sell, and cross sells all products and services within the Jumeirah
portfolio in a friendly, professional and efficient manner. Be proactive to customer
needs.
* Always focus on, maximizing sales, as well as assisting guests internal/external, and
future customers by offering the highest level of customer service.
* Perform all related tasks to the above position i.e.: filing of correspondence, handling
customer complaints, checking and updating of related reports, amongst other tasks.
* Achieve given targets and maintain exceptional performance at all times.
* Handle queries through telephone, fax, and email.
* Use approved language skill as required at all times.
* Ensure compliance with the contact centre quality performance requirements.
* Any other duties as may reasonably be requested by the management.
Assisting guest at all times
* Making sure daily smooth operations
* Dealing with security issues
* Monitoring guest and colleagues vehicles of any incident within the hotel
* Dealing with security issues
* Making sure guest follows rules and protocols of the Hotel
* Monitoring cctv’s of the park
* Handling lost and found items
* Checking guest bag’s for safety reasons
* Assisting on any emergency cases within the park (fire, medical cases, emergency
Assisting guest at all times
* Making sure daily smooth operations
* Responsible for the day to day enquiries of all the guest
* Prepare and deliver reports as required
* Tracking lost and found of lost luggage for the guest
* Act as a single point of contact for customers and guest
* Organize city tour and desert safaris, dhow cruse, airplane tour
* Making bookings for any restaurant in town
, Msa. Secondary School Attended :