Customer Service Officer
Brookfield Multiplex
Total years of experience :9 years, 9 Months
Inbound Calls for Brookfield Multiplex Facility management Clients.
● Handling Inbound Calls for Brookfield Multiplex Facility management Clients.
● Working on CRM System creating a Job card.
● Resolving issues related to MEP, Soft services, Pest Control, Elevators and Common Areas
● Responsible for liaising with Contractors and vendors to resolve the maintenance works
● Co-ordinating with Clients for Approval and updating feedback to them on daily basis
● Creating and sending of reports to all onsite and clients on daily and weekly basis.
Customer details and Processing Loans/Mortgages for a UK Bank.
•Took care of the administration work of the client by verifying/requesting employer’s reference/accountant’s reference and auditing their records.
•Took active part in recommendation of improving existing Process work, Team Briefing, Updating Quality and Productivity Tracker sheet.
•Trained on different processes as the processes required multi-tasking at same time.
PROFESSIONAL ACHIEVEMENT AND AWARDS
•Single-handedly managed and streamlined the process.
•Appreciated for active participation in events organized by company.
•Appreciated for strong organizational skills with ability to manage multiple priorities.
•The Extra Mile Award won for best work in the team.
•LEAP Certification Program completed successfully.
•Achieved Top three performer Award during the first three months of joining