Analyst
British Telecom
مجموع سنوات الخبرة :17 years, 6 أشهر
British Telecom, Bangalore
Analyst \[ 16th Jun’14 - Till Date \]
Identify, understand and document clients existing networking and outsourcing requirements; provide technical design support during the bid phase, design & implementation phase
To produce and implement detailed designs in accordance with the agreed network design architecture & scope of WP
Assist TDM/Sr.TD in correctly scoping the Work Package based on technical understanding of the SoW
Follow process and practices of BT to ensure the appropriate designs for customer requirements
Produce cost-effective technical solutions in order to achieve Design Hub's business objectives
Picking right choice of solutions technologies / services to best fit our client’s requirements
Ensure good configuration management of design artefacts - version control, records of reviews, filed on central servers rather than own PC.
Liaise closely with the other BT Global Services departments ( Account teams, Project Managers & GCS) to ensure that appropriate systems and skills are fully utilized to produce the required designs and documentation
Develop effective interfaces and understanding with BT Design departments in order to provide “world class” solutions
Assess technical risk on and before implementing the design
Work towards achieving maximum utilization and customer satisfaction
Gather and act on peer reviews of design artefacts before releasing outside the Design Hub
To actively support, at all times, company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information
Keep abreast of latest technologies - be aware of the pros and cons of using new or untried solutions
Company: GENPACT, Hyderabad
Designation: Consultant 4 Jun '12 - Till Date
Roles Played: * Provided L3 Network Support for the client operating in 28 branches.
* Did 5 New Branch Office setup & 2 office move in just one year.
* Front-end all the activities starting for getting the quote for devices, circuits & commissioning it as per the timeline & making the site go live before the committed date.
* Direct contact with client in updating all the current/planned activities & seeking help if required.
* Provided 24/7 support to the client to assure them with less impact.
* Build a very good vendor management
* Planned & ensured committed timeline to complete Change Requests is met at all times.
* Ensured the process is strictly abided in all change requests implementation.
* Responsible for owning the new setup end - to - end, starting from suggesting the design, till procuring what devices to buy for the setup to get optimized performance with less cost.
* Individual contributor for all switching and routing activities.
* Provided L1+ support for ASA firewall in the absence of security expert.
* Prepared & maintained all the key trackers to run the day to day operations smoothly.
* Analyzed the Data Centre Design & depicted in MS Visio for the future reference.
* Regularly followed up with vendor in times of issues to get it fixed & to publish the RCA/RCCA.
* Coordinating with the ISP's in terminating the Internet/MPLS link within the agreed timeline.
* Following up with Cisco to initiate the RMA & to ensure the faulty devices are returned back to the vendor as per the timeline.
* Maintaining a cordial relationship with all the vendors to ensure the support is received & escalate if necessary to get that fixed to ensure less impact to the business.
Sr. Network Engineer: \[ 18th Dec’06 - 30th May’12 \]
Been to Manila (Philippines) to do the network setup.
Provided Level 2 support and troubleshooting of the network issues
Providing Network Support for 1000+ users
Managing remote network in Hyderabad, Chennai & Monterrey.
Configured CISCO switches & Routers during expansion.
Configured ACS 4.2 & 5.2 for TACACS.
Configured Radius server with ACS 4.2 for 802.1x Authentication.
Ensuring the network issue is resolved within the SLA.
Lead stakeholder for the project, planning, designing, discussion & implementation
Acting team lead to ensure smooth functioning of operations.
Transitioned project from one location to another within the given timelines.
Front end internal, external & client audits and work towards closure of findings
Met customer expectations by the timely delivery of all network services per the defined OLA
Prepare and ensure accuracy of documentations, procedures, manuals & check lists.
Creation and maintenance of process documents, SOP’s & checklists.
Owner for maintaining the asset database for all the network devices for Bangalore, Chennai, Hyderabad, Monterrey & Manila.
Coordinated scheduled time off, to assure the team was appropriately staffed at all times
Served as the initial point of contact for all network related matters
Created Knowledge Base which serves as documents on network troubles and resolutions to use it in future.
Providing system / desktop support for the in house users.
Resolving issues related to outlook, shared drive & network resources.
Designing database using MS Access, Excel, VB, VBA & SQL.
Developing & maintaining access database for the users that will help them in punching their time report.
Working with the operations manager to understand the requirement & giving what they wanted within their timeline.
Worked with all client critical/confidential reports.
Worked on MIS reports - Capacity Utilization, Attrition & Invoices.
PGDBA/MBA in Operations - 2 Yrs course
2006 Diploma inE&CE RJS Polytechnic
2003 PUC St. Joseph's PU College
2001 SSLC Sacred Heart Boys' High School