عدي selvan, Analyst

عدي selvan

Analyst

British Telecom

البلد
الهند - بنغالورو
التعليم
ماجستير, Operations
الخبرات
17 years, 6 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :17 years, 6 أشهر

Analyst في British Telecom
  • الهند - بنغالورو
  • أشغل هذه الوظيفة منذ يونيو 2014

British Telecom, Bangalore
Analyst \[ 16th Jun’14 - Till Date \]
 Identify, understand and document clients existing networking and outsourcing requirements; provide technical design support during the bid phase, design & implementation phase
 To produce and implement detailed designs in accordance with the agreed network design architecture & scope of WP
 Assist TDM/Sr.TD in correctly scoping the Work Package based on technical understanding of the SoW
 Follow process and practices of BT to ensure the appropriate designs for customer requirements
 Produce cost-effective technical solutions in order to achieve Design Hub's business objectives
 Picking right choice of solutions technologies / services to best fit our client’s requirements
 Ensure good configuration management of design artefacts - version control, records of reviews, filed on central servers rather than own PC.
 Liaise closely with the other BT Global Services departments ( Account teams, Project Managers & GCS) to ensure that appropriate systems and skills are fully utilized to produce the required designs and documentation
 Develop effective interfaces and understanding with BT Design departments in order to provide “world class” solutions
 Assess technical risk on and before implementing the design
 Work towards achieving maximum utilization and customer satisfaction
 Gather and act on peer reviews of design artefacts before releasing outside the Design Hub
 To actively support, at all times, company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information
 Keep abreast of latest technologies - be aware of the pros and cons of using new or untried solutions

Consultant في GENPACT
  • الهند - حيدر اباد
  • يونيو 2012 إلى يونيو 2014

Company: GENPACT, Hyderabad
Designation: Consultant 4 Jun '12 - Till Date
Roles Played: * Provided L3 Network Support for the client operating in 28 branches.
* Did 5 New Branch Office setup & 2 office move in just one year.
* Front-end all the activities starting for getting the quote for devices, circuits & commissioning it as per the timeline & making the site go live before the committed date.
* Direct contact with client in updating all the current/planned activities & seeking help if required.
* Provided 24/7 support to the client to assure them with less impact.
* Build a very good vendor management
* Planned & ensured committed timeline to complete Change Requests is met at all times.
* Ensured the process is strictly abided in all change requests implementation.
* Responsible for owning the new setup end - to - end, starting from suggesting the design, till procuring what devices to buy for the setup to get optimized performance with less cost.
* Individual contributor for all switching and routing activities.
* Provided L1+ support for ASA firewall in the absence of security expert.
* Prepared & maintained all the key trackers to run the day to day operations smoothly.
* Analyzed the Data Centre Design & depicted in MS Visio for the future reference.
* Regularly followed up with vendor in times of issues to get it fixed & to publish the RCA/RCCA.
* Coordinating with the ISP's in terminating the Internet/MPLS link within the agreed timeline.
* Following up with Cisco to initiate the RMA & to ensure the faulty devices are returned back to the vendor as per the timeline.
* Maintaining a cordial relationship with all the vendors to ensure the support is received & escalate if necessary to get that fixed to ensure less impact to the business.

Sr.Networking Engineer في acccenture
  • الهند - بنغالورو
  • ديسمبر 2006 إلى مايو 2012

Sr. Network Engineer: \[ 18th Dec’06 - 30th May’12 \]
 Been to Manila (Philippines) to do the network setup.
 Provided Level 2 support and troubleshooting of the network issues
 Providing Network Support for 1000+ users
 Managing remote network in Hyderabad, Chennai & Monterrey.
 Configured CISCO switches & Routers during expansion.
 Configured ACS 4.2 & 5.2 for TACACS.
 Configured Radius server with ACS 4.2 for 802.1x Authentication.
 Ensuring the network issue is resolved within the SLA.
 Lead stakeholder for the project, planning, designing, discussion & implementation
 Acting team lead to ensure smooth functioning of operations.
 Transitioned project from one location to another within the given timelines.
 Front end internal, external & client audits and work towards closure of findings
 Met customer expectations by the timely delivery of all network services per the defined OLA
 Prepare and ensure accuracy of documentations, procedures, manuals & check lists.
 Creation and maintenance of process documents, SOP’s & checklists.
 Owner for maintaining the asset database for all the network devices for Bangalore, Chennai, Hyderabad, Monterrey & Manila.
 Coordinated scheduled time off, to assure the team was appropriately staffed at all times
 Served as the initial point of contact for all network related matters
 Created Knowledge Base which serves as documents on network troubles and resolutions to use it in future.
 Providing system / desktop support for the in house users.
 Resolving issues related to outlook, shared drive & network resources.
 Designing database using MS Access, Excel, VB, VBA & SQL.
 Developing & maintaining access database for the users that will help them in punching their time report.
 Working with the operations manager to understand the requirement & giving what they wanted within their timeline.
 Worked with all client critical/confidential reports.
 Worked on MIS reports - Capacity Utilization, Attrition & Invoices.

الخلفية التعليمية

ماجستير, Operations
  • في Symbiosis Centre for Distance Learning
  • يناير 2012

PGDBA/MBA in Operations - 2 Yrs course

دبلوم, ECE
  • في RJS Polytechnic
  • مارس 2006

2006 Diploma inE&CE RJS Polytechnic

الثانوية العامة أو ما يعادلها,
  • في St Joseph's PU College
  • يناير 2003

2003 PUC St. Joseph's PU College

الثانوية العامة أو ما يعادلها,
  • في Sacred Heart Boys' High School
  • يناير 2001

2001 SSLC Sacred Heart Boys' High School

Specialties & Skills

Core Network
Network Administration
Network Design
Data Network
EXCELLENT WRITING
FIREWALL
MAINTENANCE
OPERATIONS
TEAM LEAD
Routing & Switching

اللغات

الهندية
متوسط
الانجليزية
متمرّس
الكانادا
متمرّس
التاميلية
متمرّس