Assistant Property Manager
Transparent Property Management
مجموع سنوات الخبرة :7 years, 3 أشهر
• PROPERTY VIEWINGS
- Conducted solo viewings to take pictures, videos and have a feel for the properties being managed, in order to properly market them.
- Carried out inspections to get properties ready for viewings and have an idea of what needs to be done, to get them ready, for future tenants.
- Conducted viewings for snagging purposes and relayed findings to the necessary parties, for rectification.
- Coordinated viewings of vacant properties for agents and with tenants, for viewings of occupied properties.
• MARKETING
- Curated, created and advertised listings of properties on property portals Bayut, Property Finder and Dubizzle.
- Broadcasted pictures, videos and details of properties to be rented on instant messaging chats and groups.
- Discussed and negotiated rental start dates, duration, rental amounts, payment means, methods and number of payment installments with agents representing prospective tenants.
• LANDLORD RELATIONS
- Discussed details of new rental offers received with landlords, negotiated with agents of prospective tenants who showed interest in renting their properties and provided advice on whether to proceed.
- Provided status updates and reports with regards to finances on property maintenance projects, marketing during vacancy periods, property viewing count and feedback received.
- Provided market analysis and insight into the property market when posed with questions such as rental price increase or a decision to sell.
• TENANCY CONTRACTS
- Drafted and included addendums to contracts, on terms negotiated with tenants based on their requests, during new tenancy agreements, approved and agreed by management and landlords.
- Clarified questions raised by tenants and agents regarding clauses in offer letters and tenancy contracts.
- Made corrections to errors discovered in the default system generated contract and helped with the change in wordings of the default system generated offer letter.
• TENANT LIAISON
- The point of contact for all tenants resolving requests, inquiries and providing clarification and solutions for concerns raised during the period of their tenancy on instant messaging, e-mails, phone calls and in-person meetings.
- Ensured contact details and identity documents were provided and kept up to date.
- Ensured rental cheque copies were accurate before coordinating collection and utility bill copies were received on occasion as a check, to see if bills were paid, to guard against unforeseen financial exposure.
• MAINTENANCE COORDINATION
- Gathered required information on maintenance requests received to better understand issues raised before forwarding them to the maintenance team for resolution.
- Managed refurbishment projects and maintenance works required to prepare properties for future tenant move-ins, using 3rd party contractors.
• MOVE-IN & MOVE-OUT PROCEDURES
- Managed the entire move-in process for new tenants detailing and walking them through the move-in process formalities, handling security deposit collection, rental cheque collection, community management move-in requirements, tawtheeq contract generation, utilities registration, in-person discussions on the move-in date, handing over of keys and access cards, signing of declaration forms and inventory lists stating condition of property on the move-in date and the provision and receipt of all required documentation.
- Handled contract cancelation at lease end or early termination, understanding reasons for non-renewal, utilities clearances, move-out forms, documentation, move-out date scheduling for property inspection and collection of keys and access cards, including the refund of the security deposit.
• OUTBOUND OPERATIONS LEAD
- Managed the input pick-list process, toggling batch sizes and assigning items to be picked in the warehouse, in order to meet critical pull times (cut off times).
- Ensured picking, rebin, packing, slamming and problem-solving activities were managed effectively.
- Handled the pre-shift briefing, daily attendance, day-off plans, resource allocation and activities for 90-120 associates.
- Conducted knowledge-based audits to ensure associates were in line with operational requirements.
- Provided coaching to top process-defect offenders, based on analysis and data received from the L&D and ICQA departments.
- Ensured compliance with 5S standards as part of the lean methodology and maintained HSE practices.
- Handled the loading and dispatch of transshipment orders to different fulfillment centres.
- Communicated with Amazon stakeholders in managing the dispatch and collection of customer’s packages, by Amazon-endorsed 3PL Couriers.
- Accomplishment: Created the checklist covering knowledge areas and basic problems faced in outbound processes used in training problem solvers.
• LEARNING & DEVELOPMENT ASSOCIATE (JAN - MAY 2021)
- Conducted interviews, induction, training and assessment of 60+ new associates, including the up-skill training of the existing workforce.
- Carried out process audits, ensuring associates complied with the standard warehouse practices.
- Coached and gave feedback to associates, based on KPIs and observed performance.
- Ensured the 5S system as part of the lean methodology is followed during warehouse operations and offered improvements to processes, bringing desired change to reality.
- Accomplishment: Created the blueprint for the induction and training process of new associates.
• PROBLEM SOLVER (DEC 2020 - JAN 2021)
- Resolved issues that resulted from outbound activities such as located items that went missing after been picked and packed, measured missing dimensions of items to prevent CTI errors, searched for and corrected packages that had duplicate air waybills, investigated reasons for packages whose air waybills could not be printed and ensured orders were packed systematically to meet critical pull times.
- Accomplishment: Brought up the idea of sticking removable tags to trolleys to be packed, labelling them to identify those that were for specific critical pull times so they could be packed accordingly.
• SHIPMENT SORTING PLATFORM ASSOCIATE (NOV 2020 - JAN 2021)
- Sorted, scanned and registered packages unto Amazon’s ERP system, creating VRiDs and dispatching them for the purpose of pick up by 3PL couriers.
- Palletized and conveyed customer packages to loading bay areas, issuing delivery notes to drivers and made sure goods were handed over in good condition.
• PICKER (OCT - DEC 2020)
- Searched for, located and picked up items based on customer orders from various pick towers and locations conveying them in trolleys to packing stations to be packed.
- Accomplishment: Best picker on the 25th and 26th plus 2nd best on the 27th of November 2020, during Amazon’s White Friday Sale.
• DATA CONSOLIDATION
- Online payments made to certain accounts were received by other accounts; helped resolve this by amalgamating extracted ERP data, in separate Excel workbooks into one, sorting the data based on unique identifiers using V-look up and the power query tool. This meant the search returned multiple values and was able to display them in separate rows, corresponding to accounts in the unique identifier column. The problematic accounts were now easily identifiable and the necessary corrections, made.
• ACCOUNTS & CONTACTS INTEGRATION
- Detected and removed duplicate client accounts and data from a 12, 000+ line, Excel database. Those inconsistent with the standard format were reformatted, using Excel data cleaning techniques.
- Conducted online research to find missing client details and performed intensive data entry, to create a wholesome database.
• EVENTS DATABASE MANAGEMENT
- Ensured all events attended physically by clients were tagged in the EBMS (Ungerboeck) CRM system (as a form of confirmation of participation) against what was registered online for analysis of participatory trends over the years and as a tool, for predicting future event attendance.
• DATA HARMONIZATION
- Placed regular bulk test orders of 1, 000+ items on average, ensuring all individual items and all combinations were selected under various event categories in eventplus, DWTC’s e-commerce website, to ensure prices of products and services displayed on the front-end user interface matched, with what was registered and being shown at the back-end, after system upgrades.
• CLIENT SUPPORT
- Responded to EQ, IQ and SQ inquiries regarding Hogan psychometric assessment products, generated user IDs and passwords and sent invitations out using MS mail merge.
- Served as the interface between our clients and Hogan support HQ to resolve queries raised and administer confidential Hogan online portal credentials.
• BUSINESS DEVELOPMENT
- Worked with the Client Solutions Manager to provide recommendations to 1st time and existing clients over the phone and via email on the best course of action to take for recruitment, talent development and succession planning, including which Hogan reports to be generated based on their needs.
- Scheduled and participated in virtual meetings for clients, consultants, managers and C suite executives for business development, strategy formation, e-learning, coaching and mentoring sessions.
• HOGAN ASSESSMENT CERTIFICATION WORKSHOP
- Intimated clients with details of workshop dates, locations and information required to attend the 2-day course and assisted with the intricacies required for completion of the systematic pre and post certification process.
• PROPOSAL DESIGN
- Designed detailed MS PowerPoint presentations and generated quotes using Salesforce in submitting commercial and technical proposals to secure wins for Request For Proposals (RFPs) received.
- Made use of Qualtrics software to design customized sample reports for clients and individual development plans (IDPs) for use in online coaching and assessment centers.
• KEY ACCOUNT MANAGEMENT
- Managed the order lifecycle, sales’ support, inventory, financial account status, price/payment confirmation, payment receipt and complaints for the KEY accounts in UAE, Sri Lanka, Africa and Mauritius.
- I also served as the organizational link between the Dubai headquarters and our affiliate company in Germany and handed over the 5 Omani clients to my colleague, in 2017.
• CUSTOMER RELATIONSHIP MANAGEMENT
- Partnered with the sales representatives leveraging emotional intelligence, effective listening and negotiation skills to build new and strengthen existing client relationships, which led to an increment in sales’ numbers and business opportunities.
- Worked with the sales representative and customer service manager to develop new and revise existing policies for the key accounts in UAE, due to evolving business practices.
- Accomplishment: I suggested a revision to the planning schedule report, sent across at the beginning of every week, that helped our key clients make better decisions in strategizing the planning, production and dispatch of their orders.
• LOGISTICS
- Coordinated Ex Works and shipment of goods locally and globally via land, sea and air, ensuring load plans were optimized, weight restrictions were adhered to, shipping documents accompanied materials, while digital copies, transit times and tracking numbers were sent to clients via phone and email.
- Ensured prompt receipt of container release orders, shipping/loading instructions, vessel cut-off dates were met and partnered with 3PL transporters, to ensure export cargo was delivered with little or no delay and tracked, keeping customers in the loop and agreed upon incoterms and country regulations, were adhered to.
• INTER-DEPARTMENTAL COLLABORATION
- Coordinated effectively with the sales, finance, planning/production, logistics, documentation, IT, quality assurance, R&D and marketing departments at all levels, to ensure seamless day to day operations, at all stages in the order processing cycle and to meet, customer requirements.
The camaraderie I developed, helped resolve quickly and amicably challenges, that popped up, on occasion.
• DATABASE MANAGEMENT
- Updated client’s requirements and contact information regularly and managed data of order intake for our KEY clients. Cancellations, amendments, remarks and grey areas, were all recorded in the MS Excel master sheet for post analysis and future predictions.
• TRAINING & DEVELOPMENT
- Trained and guided new customer service representatives in all aspects of the job function, listening, clarifying points raised and making sure the software, tools and lifecycle process was fully understood, making them competent and committed, all the while being available, to help resolve issues they faced.
• SALES & CUSTOMER SERVICE
- Assisted with sales’ operations, handled customer inquiries, resolved complaints, built and maintained healthy relations with wholesale buyers and corporate bodies; enhanced customer satisfaction, business continuity and relationships, due to value-added services, provided.
• SUPPLY CHAIN MANAGEMENT
- Managed the purchase, transportation and delivery of lubricants and greases from vendors’ terminals to Rainoil Limited’s truck yard and filling stations.
- Assisted with the logistics of the supply and distribution of petroleum products from oil tank farms and loading depots, working closely with vendors, dispatchers and vehicle drivers to Rainoil Limited’s service stations, nation-wide.
• REVENUE MANAGEMENT
- Worked with the accounts department and reduced transportation claim-invoice processing cycle times, which accelerated GOVT. subsidy payments in the 1st and 2nd quarters of 2012, by resolving a roadblock at the Petroleum Equalisation Fund headquarters, Abuja.
Courses Studied: *Strategic Planning *Strategic Negotiation *Making Strategies Work *Accounting *Finance *Economics *Marketing *Project Management *Organizational Behaviour
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