Soft service manager
Aura Hospitality
مجموع سنوات الخبرة :13 years, 9 أشهر
• Responsible for the up keeping maintenance of the property ensure all or up to the standard and meet company policy.ie Housekeeping/ Stewarding/ Linen / Maintenance/ Transportation / Security departments.
• Recruiting/ Training/ Manning/ Scheduling/ deploying/ Pay roll/ Team building /Motivating/ Performance Appraisal/ Promoting to the staff according to their performance.
• Making of periodic cleaning, special cleaning, preventive maintenance and pest control schedule.
• To take D-briefing every day/Grooming standard/Hygiene standard/COSSH Implement and follow ups.
• To implement/ format of different kind of checklist, S O Ps, PPE for all the team who ever involved on this.
• Responsible for checking of requisition, Budgeting, Inventory, month end costing.
• Ensure proper staffing of supervisors as well staffs on daily basis. To put right people for the right job
Reduce the cost 30% by cost controlling systems
•Reduce the complaints by a marginal difference of 50% by doing C R M program every day.
•Was successfully able to start and implement S O P’s in House Keeping dept.
•Train all the Operators to be a perfect attendant and a mentor of each and every one
•Cutting down of running cost on supplies and Cleaning Agents by reducing wastage.
•Initiated various housekeeping activities. Reduce the absenteeism by 90%.
CONTRIBUTION
•Introduced structural formats of kind of checklist, attendant’s section sheet. S.O.P`S Systems
• Introduced a new format of guest message register with a physical status of room.
• Customer Relation Module sheet, COSSH/HACCP/FOOD SAFETY/EQUIPEMNTS training.
• Implemented Laundry and linen systems at Millennium Cap thorn hotel UAE.
• P&L in every month to control housekeeping expenses by doing Auditing, budgeting, inventory control.
• Introduced departmental activities every month/outing/quiz programme/birthday/staff party.
Situated on the main city at Doha West Bay, just 10 minutes’ walk from the City Centre. Its offers 186 rooms in Apartments one coffee shop, one multicuisine restaurant, meeting hall and multipurpose hall
44 West Bay Tower, Doha -Qatar Sept 2010 March 2012 Housekeeping Supervisor 44 West bay towers is situated on the main city at Doha West Bay, just 10 minutes’ walk from the City Centre. Its offers 169 rooms in Apartments one coffee shop, one multicuisine restaurant.
RESPONSIBILITY
•Responsible for the up keeping maintenance of the property ensure all or up to the standard and meet company policy.ie Housekeeping/ Stewarding/ Linen / Maintenance/ Transportation / Security departments.
•Recruiting/ Training/ Manning/ Scheduling/ deploying/ Pay roll/ Team building /Motivating/ Performance Appraisal/ Promoting to the staff according to their performance.
•Making of periodic cleaning, special cleaning, preventive maintenance and pest control schedule.
•To take D-briefing every day/Grooming standard/Hygiene standard/COSSH Implement and follow ups.
•To implement/ format of different kind of checklist, S O Ps, PPE for all the team who ever involved on this.
•Responsible for checking of requisition, Budgeting, Inventory, month end costing.
•Ensure proper staffing of supervisors as well as staffs on daily basis. To put right people for the right job
situated on the Dire Dubai UAE. it offers 189 deluxe rooms,
Hilton, one of the leading business hotels its offers 414 Rooms Including Suites rooms.5 outlets restaurant, Gym Fitness canter, 2 Banquet halls 1500 pox +750 Pox Meeting room 7, Shopping area
courses: Hotel School – Netherland (Foundation Level Housekeeping Course) Hilton University KSA