UKASHA SEGANGA

Working as Front Office in charge at AL Waleed Palace Hotel Apartments
2013MAY - 2014 MAY Night In-charge in Front Office


ALWALEED PALACE HOTEL ARPARTMENTS DUBAI UAE - DELUX HOTEL ARPARTMENT


AL WALEED PALACE HOTEL ARPARTMENTS established over 15 years ago and its one of the leading Best Tourism hotels in Dubai. It's also one of the chain hotels, managed by Al waleed Hotels & Real estate Company. (National Corporation for Tourism & Hotels) http:www.alwaleedhotels.com. I joined this company as a Guest Service Agent. During my employment, my main responsibilities are as follows.


RESPONSIBILITIES
• Prepares arrivals for the day with back up correspondence.
• Performs check in and checkout procedures according to Hotel policy.
• Makes room assignment for groups and individuals.
• Stays up to date on room rates, packages, discounts, promotions and their operational details.
• Has thorough knowledge about how to make and change reservations.
• Ensures information flow between the guests and other departments by assisting them.
• Registration card check with arrival.
• Audit all the rebates, Paid out and Refunds.
• Checking all the P.M. Folios and Lost Interface.
• Daily Banquet Revenue split.
• Credit card reconciliation.
• Audit on F&B Discounts.
• Checking on the Rate variance summary & Complimentary rooms.
• Balance all P.O.S Folios and show Check out on a daily basis.
• Checking all City ledgers Folios on a daily basis.
• Handle the guest complaints.
• Checking all the room rates according to the hotel contract.
• Zero report checked.
• Late detacher report checked.
• No show reports checked.
• Checking general cashier report and posting to the sum.
• Preparing the DRR Report for the Head Office.
• Preparing the Market Share Reports.
• Hotels Market Share worksheet to be update.
• High Balance Report Checked and email to Front Office Manager.

IMPERIAL RESORT BEACH
Guest Service Agent
From 2007-2011
PROFESSIONAL ATTAINMENT: Employee of the month of May 2013-Al waleed palace hotel apartments
Employee of the Month of August 2009- Holiday inn group (Splendid Hotel\}
Employee of the Month of August 2010- Holiday inn group (Splendid Hotel\}