Head Of Retail Service
Emdad-HR
مجموع سنوات الخبرة :13 years, 0 أشهر
• Establishing sales objectives by creating a sales plan and quota for districts in support of national objectives.
• Implementing trade promotions by publishing, tracking, and evaluating trade spending.
• Mange sales branch over Saudi Kingdom.
• Release and Mange all sale channels (APP, Sales Branch, Tele sales, Direct sales team).
• Enhance the sales (policy and process and quality).
• Recruit and selection all sales staff in different.
• Build up completed customer experience dept. includes (PPPs, KPIs, Service Standards, and all required systems).
• Achieved one of the best international standard of contact centers (90/20).
• 88% of 2018 cases totally solved according to targeted SLA.
• 90% customer satisfaction level.
• Manage to handle more than customer interaction during 2018
• Identifying the areas of improving the client's ROI, efficiency & profit margins.
• Enlighten clients of market trends, patterns and market analysis.
• Facilitates client’s requirement within Emdad -HR various specialized departments.
• Practicing Emdad -HR values of transparency credibility & reliability.
• Feasibility study of STC projects and presentation to executive members.
• Provide a detailed feasibility study for implementing members to approve the STC project.
• Signing agreement with a company STC on the FTTH project for a period of 3 years to 2020.
• Report the costs and budget of the project.
• Recruitment interviews for more than 100 candidates
• Sales plan for 2017 and highly reach 32% profits
• Opening a regional office in the Western Region of the Kingdom
• Work procedures and policies to safeguard the rights of the company and employees
• Employee incentive plan and performance indicators for sales for 2017
• Achieving No. 2 sales center for 2017 for companies contracting with STC
• Closing year 2017 with excellent results of $ 11.8 million profit.
• Successfully met self and company sales targets by a 100% between the years 2010 and 2015.
• Increased customer base from 3500 to 6100 within 8 months by employing strategic sales initiatives.
• Trained a total of 102 sales officers and support staff members within a short time span of 3 years.
• Designed and implemented a strategic business plan, resulting in expanding the company’s customer base by 58%.
• Developed and implemented a sales forecast system, that dynamically calculated future sales and constraints.
• Identified 3 emerging markets as potential for growth, resulting in the sales expansion.
• Increased customers’ interest in new product lines by successfully generating ideas for sales contests.
Increased territory sales from less than $4 million to $8.2 million within 2 years, exceeding quota by 12% in 2015 and 15% in 2017.
• Ranked as #1 area sales manager (out of 7) in 2014 and 2015.
• Certificate of Excellence and creativity in 2011.
• Interviews and recruitment with more than 100 employees from 2011 to 2016.
• Performed as District Manager on many occasions to ensure efficiency of operation
• Achieved lowest shrink in our district of 12% and ran a 30% increase in sales for 2008 as a Store Manager
• Trained and provided our district with 3 Successful Store Managers who were promoted out of my Store.
• Chosen to open new retail location in 2009 and exceeded first-year goals by 17%.
• Consistent achievement of sales and other metrics including year over year growth even during severe economic downturn of 2010.
• Created schedules and established performance goals for employees.
• Achieve sales targets of 110%.
• Ensure the application of marketing activities.
• Sales performance improved 18%.
• Training 11 new sales employees .
• Professionally marketing products to customers.
• Maintenance buildings 10 in King Saud University.
• Increased Preventive Maintenance work from 70% to 95%.
• Achieved overtime reduction from 7% to 3% by implementing a seven day rotating work schedule and reviewing processes.
• Coordinated maintenance and construction work with Distribution and Processing supervisors to ensure safety.