Branch Consultant
First National Bank
مجموع سنوات الخبرة :12 years, 1 أشهر
• Leading consultant renowned for improving customer experiences, addressing a wide spectrum of banking-related matters whilst providing comprehensive support across various banking channels.
• Overseeing the onboarding and transition of new and existing clients to modern banking methods (Online & Banking Apps.), while consistently achieving a high personal conversion rate per customer interaction.
• Proficient management of customer complaints (In person, Email, Phone & Website) resulting in a 90% approval rate, significantly increasing the branch's overall customer satisfaction metric.
• The ability to identify quality sales leads and enable cross-selling opportunities through customer engagement.
• Administered the cash handling protocols and obligations within the branch, maintaining a consistent rating above 92% on the branch's balance scoreboard month after month.