Uma Maheswari

• Led a high-performing team of PMO professionals, driving efficiency across all operational areas.
• Spearheaded automation initiatives that transformed daily manual tasks, resulting in a remarkable 40% savings in man-hours.
• Collaborated with diverse stakeholders to successfully execute new Statements of Work (SOWs) for 1ERP scanner and agile enablement, enhancing value for the VzIndia team.
• Fostered a culture of community engagement, achieving 90% of volunteering hours and positioning the team at the top of Verizon India’s rankings.
• Focused on continuous improvement and professional development within the team, aligning with organizational goals and enhancing project outcomes.

• Collaborated with clients to gather and analyze customization requirements, ensuring alignment with project goals.
• Estimated project timelines accurately, optimizing resource allocation and enhancing project efficiency.
• Developed, implemented, and tested software solutions on-site, contributing to seamless product integration.
• Conducted thorough root cause analysis of issues reported by banks, distinguishing between product functionality issues and bugs.
• Resolved issues promptly, fostering strong client relationships and ensuring high levels of client satisfaction.
• Leveraged technical skills to enhance product support, driving continuous improvement in service delivery.