Uma Nair

- worked for US INSURANCE PROCESS GHRN.
- Investigated on claims, spoke with bodyshops, insurance payments, checking invoices, email and corresponding.
- conducted audits, achieved KPIs every month.

- worked for collections process for ATNT MOBILITY SERVICES
- creating bill payment urgency, credit reporting information, active listening, negotiation with customers
- maintained all KPIs in place and also over achieved collection target for 3 consecutive months
- also gained knowledge about protected health information