Admin And Accounts Officer
TwinHub
Total years of experience :10 years, 4 Months
Manage e-commerce functions including, but not limited
to, optimizing conversion, supporting acquisition and lead
generation efforts, updating site content, managing
pages and products, maintaining inventory levels, and
overseeing user flow/customer experience.
Oversee the digital customer experience including, but
not limited to, supporting order lookup and customer
service inquiries, coordinating transactional and
relationship emails, providing FAQs, overseeing and
managing all post transactional activities.
Work with e-commerce Digital Director Stakeholders to
identify the success criteria of projects, benchmark KPIs,
and measure success against identified KPIs.
Lead cross-functional teams on an ongoing basis
including stakeholders and team to ensure project
success.
Independently ensure the successful implementation of
projects including and managing timelines, scopes,
budgets, communications, quality, issues, risks, critical
paths, and resource constraints.
Monitor and measure project processes and activities to
identify and communicate potential issues, risks or
problems in a timely fashion and provide corrective
action options and drive to resolution.
Escalate schedule delays due to issues and risks to ecommerce Digital Director. Negotiate project priorities
and workload with internal stakeholders and team
members.
Review performance evaluations for vendors on projects.
Work with the Marketing Director to ensure marketing
and website efforts are aligned and to optimize lead
generation.
Present and maintain final financial documentation,
management accounts, budget and other special financial.
Create and manage general business admin policies
(including absence procedures, IT policy, etc.) as advised.
Ensuring that clients clearly understand status of project
throughout all phases including, outstanding, pending and
completed tasks.
Remote support for all project implementation related
inquiries and tickets.
Performs daily project tracking including resource
management, equipment tracking, and workflow
flow &finance supervision of multiple projects.
Summarizing the progress of project and preparing interim and project completion reports.
Assist the senior management in developing, reviewing, negotiating and finalizing the proposals to submit and build the company's best chance of winning the proposals.
Order & maintaining office stationery & equipment/supplies and oversee office procurement and overhead spending as
per budget. Arranging appointments, attending meetings, taking minutes and keeping notes.
Organizing travel/accommodation for staff and arrange completely both in-house and external meetings and events.
Assist in the coordination of the procurement process, accounts payable process (including petty cash) and the accounts receivable process (ensuring clients are invoiced and cash is received in a timely& reliable manner)
Responsible for maintaining HR records, managing the staff
travel/residence application processes, and reporting on staff
attendance and holidays.
Assign and monitor clerical, administrative, and secretarial responsibilities and tasks among office staff.
Supervising the in time collection of dues from students and dealing with banks for cash deposit, bank withdrawals, cheques & drafts clearing and other services.
Allocation of resources to enable task performance.
N/A