Area Manager
Smollan Field Services Pakistan
Total years of experience :9 years, 1 Months
Spearheaded Pakistan Tobacco Company 121 Market Activation for VELO Business in Sindh & Baluchistan.
Led and mentored a multifunctional team comprising Team Leaders, Stock Controllers, and Brand Ambassadors.
Owned performance improvement initiatives, ensuring operational smoothness and goal attainment.
Managed stakeholder relationships, delivering detailed daily and weekly reports.
Recommended and implemented operational enhancements to boost efficiency and effectiveness.
Completed a 4-month training program on PVC composite door manufacturing in Antalya, Turkey.
Oversaw technical aspects for future investments in a Door Factory in Pakistan.
Developed and executed process improvements and technological upgrades.
Reviewed machine specifications and pertinent information for future investments.
Led technical inquiries for new door orders and prepared specification sheets.
Managed overall reporting and strategic tasks within assigned territory.
Conducted analysis, identified root causes, and implemented corrective actions for operational KPIs.
Oversaw 3rd Party Network Development and Vendor Management.
Handled all manpower-related matters for Customer Care in the region.
Coordinated with the head office team on new project implementation.
Managed overall after-sales service operations.
Maintained strong relationships with dealers to ensure satisfaction.
Identified new potential business areas for spare parts sales.
Monitored branch inventory to ensure stock levels and databases were updated.
Controlled warranty costs and expenses to ensure profitability.
Provided feedback to the factory for product improvements.
Published monthly Service Call Rate reports.
Conducted Monthly Reliability Meetings with CEO & Directors.
Approved product replacement requests.
Investigated product faults, utilizing data analysis, customer visits, and market surveys.
Ensured authenticity of parts issued for complaints.
Checked and tested quality, serviceability, and durability of upcoming products.
Provided technical assistance to Customers/Call Centre/Technicians.
Developed Work Instructions (WIs) for new faults.
Ensured project development efficiency by optimizing resource utilization for maximum output.
Assisted the Product Development (PD) team with day-to-day project follow-up.
Conducted OEM visits to discuss ongoing projects.
Facilitated weekly project meetings to update Directors/CEO.
Initiated cost-saving measures and provided design improvement suggestions.
1. Launching of Technician Tracking Application 2. SWOT analysis of Aestra Company
FYP : Pipe Bending Machine
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