manager admin
MYZ Food & Drink (UK)
Total years of experience :5 years, 8 Months
As an Administrative Manager of Operations, I oversee a multifaceted array of responsibilities crucial to the smooth functioning of our company. My role encompasses various tasks, including managing a dynamic team engaged in sales activities aimed at acquiring new customers and ensuring the retention of existing ones. I am deeply involved in order processing, meticulously maintaining customer accounts and profiles, and overseeing the efficient operation of our warehouse, including monitoring stock levels and managing inbound and outbound inventory. My focus is on optimizing operational efficiency, fostering a productive work environment, and upholding the highest standards of customer service and satisfaction. With a keen eye for detail and a proactive approach, I strive to uphold the company's objectives while continuously seeking opportunities for improvement and growth.
As an Assistant Manager of Operations, I played a pivotal role in ensuring the smooth functioning of our company's operations. My responsibilities encompassed a diverse range of tasks, including overseeing staff management, meticulously managing all office paperwork and files, and executing efficient data entry procedures. A significant aspect of my role involved customer relationship management, where I actively engaged with clients, both existing and prospective, to nurture business relationships and drive new business opportunities. Additionally, I was entrusted with overseeing hospitality staff, ensuring exceptional service delivery and customer satisfaction.
In addition to these responsibilities, I also had a hand in managing the company's vehicle rental services, catering to the needs of hotels and offices by providing cars and buses as required. This multifaceted role required me to be highly organized, detail-oriented, and adept at multitasking. I thrived in a fast-paced environment, consistently delivering results while maintaining a high standard of professionalism and efficiency. My dedication to excellence and proactive approach contributed to the overall success and growth of the company.
As a Business Manager Officer, I held a pivotal role in managing the daily operations of our food service company. My responsibilities were multifaceted, encompassing various aspects of customer service, logistics, and business development.
Primarily, I was responsible for handling incoming calls for order placements, ensuring accuracy and efficiency in processing orders, and inputting them into our system for timely delivery. A key focus of my role was to cultivate strong relationships with existing customers, ensuring their satisfaction and loyalty to our brand, while also actively seeking out and onboarding new clients to drive business growth.
In addition to customer management, I played a vital role in inventory management, regularly checking stock levels in our warehouse and strategizing delivery routes for drivers to optimize efficiency and meet delivery deadlines. I also served as a point of contact for addressing any issues or concerns from both drivers and customers, resolving them promptly to maintain service quality and customer satisfaction.
Furthermore, I had the privilege of managing significant business accounts, serving as the primary liaison between our company and these key clients. This involved understanding their unique needs, negotiating contracts, and ensuring the smooth execution of services to exceed their expectations.
Through my proactive approach, attention to detail, and dedication to customer satisfaction, I contributed to the overall success and growth of the company, driving profitability and fostering lasting relationships with both clients and stakeholders.
As a Customer Care Executive in my company, I played a pivotal role in delivering exceptional service and support to our valued customers. My primary responsibility was to serve as the first point of contact for customers, addressing their inquiries, concerns, and requests promptly and courteously. I adeptly handled a wide range of communication channels, including phone calls, emails, and live chat, ensuring timely responses and resolutions to customer issues.
With a keen focus on customer satisfaction, I listened attentively to customers' needs and provided personalized assistance to meet their requirements effectively. Whether assisting with product inquiries, processing orders, or resolving service issues, I consistently delivered high-quality support while maintaining a professional and empathetic demeanor.
In addition to addressing immediate customer needs, I also played a proactive role in identifying opportunities to enhance the customer experience. This involved gathering feedback, identifying trends in customer inquiries, and collaborating with cross-functional teams to implement improvements in our products, services, and processes.
Through my strong communication skills, problem-solving abilities, and dedication to customer-centricity, I contributed to fostering positive relationships with our customers and driving customer loyalty and retention for the company.
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