Human Resources Business Partner
Noorulhaq & Brothers Group of Companies
مجموع سنوات الخبرة :12 years, 1 أشهر
Led a team of three employees and developed and implemented policies and standard operating procedures (SOPs).
Revolutionized operations by implementing an automated payroll system, streamlining, and simplifying the payroll process for increased efficiency and accuracy.
Successfully implemented an Attendance and Leave Management System, streamlining workforce management.
Conducted random audits for the Purchase, Finance, and Admin departments to ensure compliance and financial accuracy in addition to supervising the Administration Team.
Developed a system to track and improve key performance indicators (KPIs) and managed a customer complaint system for both internal and external stakeholders.
Implemented online tracking systems and performance strategies, enhancing efficiency across commercial operations for continuous improvement.
Managed customer relationships and utilized MREP-Pharma CRM and Customer Bank for effective communication and collaboration.
Established a seamless 24/7 support system for over 500 field members, streamlining operations and ensuring prompt resolution of queries and administrative processes, from hiring to separations.
Successfully organized and oversaw CMEs, meetings, conferences, and product launches nationwide in Pakistan.
Managed doctors' activities and enhanced patient facilitation through the implementation of an efficient validation and after-sales monitoring system.
Led monthly virtual workshops to ensure field force compliance with company SOPs and policies; managed TCS warehouse operations, including online portal maintenance, order placement, and conducting stock counts.
Led a team of four in the Compliance and Marketing services department, reporting directly to the CEO, and oversaw a comprehensive quality assurance program, including on-site evaluations, internal audits, and customer surveys.
Successfully implemented and activated Pharma CRM software, providing comprehensive support to the field force throughout the entire process.
Developed and managed a comprehensive database encompassing secondary and primary sales data.
Conducted in-depth sales analysis to extract valuable insights and enhance overall sales strategies.
Conducted surprise visits every month to external customers such as doctors, chemists, and distributors, as well as internal departments, ensuring thorough audits for quality assurance.
Consistently managed budgeting processes, tracking targets versus achievements, and conducted growth and forecast analyses bi-monthly across all organizational levels.
Regularly delivered comprehensive weekly summaries of profit & loss (PNL) along with individual performance reports.
Managed with the core job of ensuring availability of good quality of product. I deal with different functions including purchase and supply chain management; vendor development; Customer Service Department and process improvement as well as inventory management and maintaining customer complain log using CRM module. At Oxford, performed tasks were in my job description;
Inventory management across all branches in Pakistan
Create Invoices, Quotations and orders of customers
Monitoring and clearing Pending P.Os, shipments & Transit stock.
Different KPIs including distribution shortages, backorders and Dispatch comparison using advance excel tools
Made Daily sales monitoring report and area wise sales report
Working on SD & MM module of SAP
Sales to stocks analysis, Sales trend and monitoring report.
Maintaining Customer Feedback and complaint log
Gratis (samples) forecasting and distribution nationwide
Backorders arrangement
Dealing with international customers as well and web customers along with their documentation.
Visits different OUP outlets to check customer services and gather customer feedback
I did MBA in Business finance & Finance in regular program from Karachi University Business School