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تم إلغاء حظر المستخدم بنجاح
عمير اعوان, IT Support Executive

عمير اعوان

IT Support Executive·Emaratech

الإمارات العربية المتحدة

بكالوريوس, Telecommunication Engineering

الخبرة العملية

مجموع سنوات الخبرة: 15 سنوات, 2 أشهر

IT Support Executive

أغسطس 2016 - حتى الآن

Emaratech

دبي، الإمارات العربية المتحدة

أغسطس 2016 - حتى الآن

Incident/Problem/Request management through HPSM.
Symantec AV deployment, monitoring, and management.
Escalation of infected machines that are not getting disinfected through auto-scan.
Vulnerability assessments and reporting for all windows/non-windows servers.
Policy compliance assessment and reporting for all servers.
Supporting teams in patching and remediation of vulnerabilities.
Security hardening.
Datacenter monitoring.
User and group account creation on AD.
Configuration of group policies as per requirement.
DVR and attendance system management.
Inventory management and allocation.
Providing IT support and delivery as per ITIL standards.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

Project Coordinator

سبتمبر 2013 - يوليو 2016

Pakistan Telecommunication Company Limited - Etisalat

إسلام أباد، باكستان

سبتمبر 2013 - يوليو 2016

IT assets audit, management, planning and forecasting, inventory and stock management.
Vendor Management.
Resource evaluation, recruitment and allocation.
Incident/Problem/Request management through CA-ITSD and Alexxo.
Ensured implementation of policies and activities as per ITIL/ITSM standards.
Supervise ITSD operations, evaluation, Service Level monitoring & reporting.
Led a team of engineers that provided Level 1 and level 2 support to end users and network/system administrators.
Network room maintenance and intranet connectivity provisioning.
Planning, testing, deployment and managing (O365, MaaS360)
Complying with all the departmental Standard Operating Procedures (SOPs) during the execution of tasks.
Compliance and enforcement of IT security policies on workstations
Effectively handling day to day IT Customer Services operations with respect to support, escalation, SLA/SLT management & reporting.
Resource evaluation, recruitment and allocation.
Team mentoring and management (Training/meetings).

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
الإدارة

IT Support Officer

يوليو 2011 - أغسطس 2013

Ideal Traders

لاهور، باكستان

يوليو 2011 - أغسطس 2013

• Deployment and management of IT infrastructure.
• Responsible for support, maintenance, administration and troubleshooting of IT issues.
• Installation and up-gradation of IT equipment and application software as per licensing regulations.
• Maintaining inventory of hardware and software.
• Performing preventive maintenance regularly.
• Reporting and presenting progress report on regular basis.

مجال الشركة:
وكلاء السيارات
الدور الوظيفي:
الهندسة

Trainee

يوليو 2009 - سبتمبر 2009

Pakistan Telecommunication Company Limited - Etisalat

إسلام أباد، باكستان

يوليو 2009 - سبتمبر 2009

• Network Monitoring using NMS and network technologies (Alcatel, Huawei, ZTE).
• DSL configuration, troubleshooting, alarms checking, bandwidth utilization.
• Resolving network related problems.
• Site monitoring using NMS.
• Reporting daily network activity.
• Research and presentation on Telecom Infrastructure.
• Research and presentation on newly introduced features (IPTV)

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
الهندسة

التعليم

Foundation University Institute of Engineering and Management Sciences (FUIEMS)

يونيو 2011

يونيو 2011

بكالوريوس، Telecommunication Engineering

باكستان

BSTE - Bachelor of Science in Telecommunication Engineering. Majors: Digital Electronics, Data Communication and Networks, Database Management System, Telecommunication Transmission & Switching Systems, Antenna and Wave Propagation, Satellite Communication, Mobile and Wireless Communication, Operating Systems, Engineering Management. For final year project I along with my team worked on Interfacing of GSM with PSTN (IGP) in which we developed a system (device) which provides cellular connectivity for standard telephone and PABX using GSM technology. IGP was selected as the best market oriented and creative project of the year and graded excellent.

Punjab College of Information Technology, Islamabad. (PCIT)

مايو 2006

مايو 2006

الثانوية العامة أو ما يعادلها، Pre-Engineering

باكستان

Intermediate with Pre-engineering.

Islamabad Model College For Boys F-8/4

أبريل 2003

أبريل 2003

الثانوية العامة أو ما يعادلها، Science

باكستان

Matriculation with Sciences.

Skills

CCNA
Expert
CCNA
Expert
ITIL
Expert
ITIL
Expert
Network Configuration
Expert
Network Configuration
Expert
Network Management Software
Expert
Network Management Software
Expert
Microsoft Office
Expert
Microsoft Office
Expert
MS Word
Expert
MS Word
Expert
MS Powerpoint
Expert
MS Powerpoint
Expert
Typing
Expert
Typing
Expert
Internet
Expert
Internet
Expert
NOC (Multimedia & BroadBand Engineer)
Intermediate
NOC (Multimedia & BroadBand Engineer)
Intermediate
Good Communication
Expert
Good Communication
Expert
CCNA
Expert
CCNA
Expert
ITIL
Expert
ITIL
Expert
Network Configuration
Expert
Network Configuration
Expert
Network Management Software
Expert
Network Management Software
Expert
Microsoft Office
Expert
Microsoft Office
Expert

اللغات

الانجليزية
متمرّس
الأوردو
متمرّس

العضويات

Pakistan Engineering Council ( PEC)

Member

January 2012

التدريب و الشهادات

الشهادات
ITIL® Foundation
Microsoft (074-409) - Server Virtualization with Windows Server Hyper-V & System Center
Aug 2014
CCNA - Routing and Switching
Mar 2015 - Mar 2018
عرض الشهادات
Microsoft (070-347) - Enabling Office 365 Services
Jun 2015
Microsoft (070-346) - Managing Office 365 Identities and Requirements
Jan 2015

التدريب
Complain Management and Decision making
Inbox Business Technologies
Aug 2015
Customer Care & Time Management
Inbox Business Technologies
Aug 2015
Effective Business Communications and leadership Qualities
Inbox Business Technologies
Aug 2015
Advance Excel Training
Pakistan Telecommunication Company Limted
Dec 2013

الهوايات

  • Internet surfing
  • Reading