عمير اعوان

Incident/Problem/Request management through HPSM.
Symantec AV deployment, monitoring, and management.
Escalation of infected machines that are not getting disinfected through auto-scan.
Vulnerability assessments and reporting for all windows/non-windows servers.
Policy compliance assessment and reporting for all servers.
Supporting teams in patching and remediation of vulnerabilities.
Security hardening.
Datacenter monitoring.
User and group account creation on AD.
Configuration of group policies as per requirement.
DVR and attendance system management.
Inventory management and allocation.
Providing IT support and delivery as per ITIL standards.

IT assets audit, management, planning and forecasting, inventory and stock management.
Vendor Management.
Resource evaluation, recruitment and allocation.
Incident/Problem/Request management through CA-ITSD and Alexxo.
Ensured implementation of policies and activities as per ITIL/ITSM standards.
Supervise ITSD operations, evaluation, Service Level monitoring & reporting.
Led a team of engineers that provided Level 1 and level 2 support to end users and network/system administrators.
Network room maintenance and intranet connectivity provisioning.
Planning, testing, deployment and managing (O365, MaaS360)
Complying with all the departmental Standard Operating Procedures (SOPs) during the execution of tasks.
Compliance and enforcement of IT security policies on workstations
Effectively handling day to day IT Customer Services operations with respect to support, escalation, SLA/SLT management & reporting.
Resource evaluation, recruitment and allocation.
Team mentoring and management (Training/meetings).

• Deployment and management of IT infrastructure.
• Responsible for support, maintenance, administration and troubleshooting of IT issues.
• Installation and up-gradation of IT equipment and application software as per licensing regulations.
• Maintaining inventory of hardware and software.
• Performing preventive maintenance regularly.
• Reporting and presenting progress report on regular basis.

• Network Monitoring using NMS and network technologies (Alcatel, Huawei, ZTE).
• DSL configuration, troubleshooting, alarms checking, bandwidth utilization.
• Resolving network related problems.
• Site monitoring using NMS.
• Reporting daily network activity.
• Research and presentation on Telecom Infrastructure.
• Research and presentation on newly introduced features (IPTV)