Umang Arya

• Lead regional and international business development across corporate, MICE, and
group sales.
• Manage 150+ corporate clients, achieving 150%+ annual revenue growth through
cross-selling and up-selling.
• Head of escalation management team, ensuring high client satisfaction and timely
resolution.
• Mentor and manage a team of 18, optimizing performance and accountability.
• Oversee procurement, cost optimization, supplier negotiations, and digital
marketing initiatives.
• Manage pre-opening operations and key decisions for new branches.
• Generate MIS reports and maintain CRM for strategic decision-making.

• Achieved revenue targets through corporate, group, and leisure sales.
• Managed end-to-end client onboarding and long-term relationship management.
• Oversaw CRM operations, MIS reporting, and team performance tracking.
• Managed fleet operations and handled client escalations with prompt solutions.

• Drove corporate, retail, and hospitality sales, maximizing revenue per guest.
• Managed PMS, room division, occupancy, ADR, and RevPAR optimization.
• Led banquet and restaurant operations, client onboarding, and escalation
management.
• Maintained daily sales reports, cash closing, and operational accuracy.

• Gained end-to-end hotel operations experience across departments.
• Managed restaurant and front-office operations, upselling strategies, and client
satisfaction initiatives.
• Assisted in housekeeping, kitchen operations, and high-season inventory
management.