IT Technical Support (Internship)
Al Khawarizmi International College
مجموع سنوات الخبرة :1 years, 5 أشهر
• Responsible for troubleshooting
• Maintaining and replacing IT Hardware
• Installing and updating software
• Providing Technical support to staff, labs and event
• Responsible for managing inbound and outbound calls
• Answering customer queries
• Resolves problems by clarifying issues
• Researching and exploring answers and alternative solutions
• Implementing solutions and escalating unresolved
• Providing information about services
• Manage Portal provide by Going Up to Subscribe or unsubscribe services as desire by customers
• Produce call reports using excel
• Earned citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.
Associate degree in IT
High School certificate, Pre engineering.