waiter
AWJ Investments
Total des années d'expérience :6 years, 4 Mois
Welcome greet and escort guests
Ensure that all crockery, cutlery and any other objects are prepared and available
Providing high standard of quality and efficient as per standard operational procedures.
Ensure knowledge of menu and all products
Introduce food and beverage ingredients if required
Ensure that the place of work and surrounding area is kept clean and organized at all times.
Offer an additional drink or dessert, up-selling
Managing guest queries in a friendly, timely and efficient manner
Greeting customers, offer assistance and serve them in order to ensure their needs
Assisting customers to get what they want by understanding their individual needs
Being presentable at all times adhering to standards of appearance.
Maintaining customer relationships in order to build long term brand loyalty
Recommending related products to increase customers’ options and enrich the shopping experience
Explaining the benefits and functions of products, and how to use them
Keeping clientele informed by notifying them of preferred customer sales and future merchandise of potential interest
Greet the customers and assist them in selecting the right product
Providing exceptional customer service by performing up-selling, cross-selling
Ensure high level of customer satisfaction through excellent sales service.
Assess customers needs and provide assistance and information on product features
Serve Customers with the highest standards and follow the company guideline of selling
Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
Provide intensive, courteous and efficient service to all guests so as to achieve high level of customer satisfaction by personalized service from check in to out.
Check and out of guests according to personal information
Maximize room occupancy and use high-selling techniques to promote hotel
Answer incoming calls forward calls to appropriate departments
Take reservations online and by call
Accomplish a complite understanding of the hotel policies, strategy and service strandarts and have full knowladge of the hotel facilities happenings
Try to catch guests come back by excellent service
Attantion to every details at work