عمر فاروق

Led the launch of ~20 new products through strategic market research, competitive analysis, and user feedback, aligning product vision with market needs.
Provided expert technical support across the full portfolio of electrical protection devices for 15 residential and commercial projects, while maintaining daily customer engagement.
Led product demos, training sessions, and 10 trade show engagements each year (ELEX, IBA, AIEW), gathering insights that directly influenced product enhancements and strengthened customer relationships.
Review technical specifications of products to ensure accuracy and clarity in marketing content.
Introduced a digital product documentation wallet, increasing sales operational efficiency by 20% and improving cross-team collaboration on product strategy.

Managed end-to-end Extra Low Voltage (ELV) systems projects valued up to £6M, leading a team of 27 service engineers and 4 back-office staff to ensure seamless project execution and delivery.
Delivered Level 3 support for electronic security systems, conducting site visits to resolve recurring issues and improve product reliability.
Coordinated with cross-functional teams on RFPs, quotations, resource allocation, and technical documentation, ensuring projects met client specs and deadlines.
Improved service efficiency by resolving complex technical challenges with vendors and preparing comprehensive handover and installation documentation.

Installed, serviced, and repaired electrotechnical machines and APC inverters, achieving over 90% equipment uptime through expert fault diagnosis and root-cause analysis.
Conducted critical on-site support for 9 customers under high-pressure scenarios, reduced recurring
system failures through preventive maintenance, and ensured compliance via detailed technical documentation.
Proactively improved system reliability and client satisfaction by implementing long-term solutions and enhancing operational productivity through strategic issue resolution.

Led installation, testing, and commissioning of electrical systems on a £9M construction project, including DG sets, 11kV distribution, 3-phase transformers, motors, and protection panels, ensuring high safety and reliability standards.
Oversaw complete building power circuit wiring, CCTV, fire alarms, and communication networks, ensuring compliance with CAD drawings and regulatory codes.
Managed documentation and billing, improving project efficiency and accuracy while contributing to cost control, risk mitigation, and on-time delivery.

Managed large-scale electrical installations, including 11kV/440V transformers, PFC systems, and distribution networks, ensuring full compliance with design specs and regulatory standards.
Collaborated with consultants on inspections and design reviews, implementing technical enhancements and resolving inefficiencies to prevent costly delays.
Led cross-functional coordination with stakeholders, optimizing workflows and ensuring timely, high-quality project delivery across multi-million-pound sites.