عمر جاويد

Provided technical support to 100+ end users across Windows 10/11, Microsoft 365, Office 365, and business
applications.
Diagnosed and resolved 50+ monthly hardware, software, LAN/WAN, TCP/IP, VPN, printer, and email support issues.
Managed 150+ Active Directory accounts, ensuring secure user access, timely password management, and accurate
permission control across business systems.
Maintained technical documentation and tracked incidents through ticketing systems to achieve 95%+ issue resolution
rates.

Installed, configured, and maintained 100+ desktops, laptops, printers, and peripheral devices.
Delivered remote and on-site technical support for 100+ users, achieving high first-contact resolution rates and
enhancing end-user productivity.
Managed inventory records for 200+ IT assets, ensuring accurate tracking and equipment availability.
Conducted preventive maintenance and proactive troubleshooting for 100+ IT assets, contributing to a 20% reduction in
system downtime and improved service reliability.