Flight Dispatcher
Aurora Aviation
Total years of experience :14 years, 6 Months
• Providing top notch services to our clients.
• Providing Flight Packages for our clients and Hotel services.
• Advising and guiding the all concerned regarding any airport restrictions, NOTAMS, Parking constraints.
• Accompanying Adhoc and emergency flights.
• Processing all landing, over flights & block permits, slots and PPR approvals for Cargo Flights in a timely manner through the designated Civil Aviation Authorities or Appointed local handling companies in prescribed countries.
• Filing EAPIS and API for our flights.
• Providing Fueling at different locations
• Getting special landing rights for our clients for special purposes.
• Preparing and filing flight plans, and preparing the flight documentation package.
• Feasibility, Airport, Route Cost and Calculation
• Analysing and interpreting a variety of weather reports, charts and forecasts, and communicating advisories to Flight Crews as necessary;
• Advising and guiding the all concerned regarding any airport restrictions, NOTAMS, Parking constraints, etc.;
• Processing all landing, over flights & block permits, slots and PPR approvals for Cargo Flights in a timely manner through the designated Civil Aviation Authorities or Appointed local handling companies in prescribed countries;
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Communicating and coordinating with aircraft operators and vendors for the smooth operation and arrangement of all the required services and authorizations for the clients' flights.
• Arranging all the ground services for the clients' aircraft, including ground handling services, catering services,
crew hotel accommodation, transportation and visa.
• Monitoring crew schedule legalities.
• Prepare reports and maintain records for work accomplishment and administrative information.
• Interaction with the clients.
• Dealing with Vendors in regards to the staff.
• Maintaining the Service Level by using daily forecast.
• Making Payroll & Overtime sheet on monthly basis.
• Report to the Manager periodically on team and individual work accomplishments, problems, progress in mastering tasks and work processes, and individual and team training needs.
• Interviewing the eligible candidates and finalizing the selection.
• Preparing Monthly Statistics Report of service level.
• Daily feedback session with the team and maintaining the discussion form.
• Giving soft skills and product knowledge training to the new joiners.
• Keeping product knowledge and database updated.
• Interaction with the clients, vendors or the management in case of outages and issues.
• Coach, facilitate, solve work problems, and participate in the work of the team
• To lead the team by giving them proper guidance and motivation in progressive way.
• Team productivity and quality improvement on a daily basis.
• Scheduling and making roster of 50 staff for a 24/7 shift of DU DQ (199).
• Maintaining daily, weekly and monthly statistical report in order to do the forecast and client report every month.
• Preparing reports on Quality monitoring and evaluation on weekly basis.
• Answer inbound calls and providing customers the correct information within few seconds.
• Provide personalized customer service of highest level.
• Doing overtime if there is shortage of agents.
• Helping my colleagues in finding the right information within the appropriate time.
• Other responsibilities as assigned by the management team according to the needs of the company. Training new joiners.
working as a campaign organizer my core responsibilities evolved from organizing campaigns, coordinating and instructing staff and scheduling their timings, training temporary staff and new staff for upcoming campaigns, reporting to my manager on the day to day events held while in campaign and handling day to day issues and resolving customer queries.
My responsibility was to verify the authenticity of the information a customer has provided to the bank while applying for any service from the bank majorly being loan for businesses. I had to report back to my office with details like physical existence of the company office, number of staff working for the customer, business age, nature of business and its major activities.
Renting, buying, or selling property for clients. Performing duties, such as study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts. Including agents who represent buyer..