Junior Sales Executive
Fazal Steel (Pvt) Ltd
Total years of experience :15 years, 6 Months
• Correspond with corporate clients and walk in customers.
• Provide customers with quotations.
• Negotiate the terms of an agreement and close sales.
• Maintaining the clients' worth of 5 million Rupees.
• Gather market and customer information and provide feedback on buying trends.
• Identify new markets and business opportunities.
• Record sales and send copies to the accounts department.
• Providing information about the steel products to walk in customers.
• Managing dispatch unit of 10 people for completion of orders.
• Retrieving feedback from customers after completion of orders.
• Suggesting new procedures in the light of customer's feedback.
• Receive inbound calls from customers regarding products that are being offered in the market.
• Answer the questions, to obtain full understanding of what information is being requested.
• Provide quality customer service on every call.
• Communicate clearly and effectively with customers.
• Deal with difficult situation in a friendly manner.
• Recognizing and managing assertive customer calls.
• Promote teamwork and call center success.