umesh kumarS

crs في Reliance communication

• الهند - مومباي
• نوفمبر 2012 إلى سبتمبر 2014

* Provide complete assistance to customer queries regarding phones and broadband related services.
* Ensure timely and effective resolutions to through emails.
* Manage customer's account including credit adjustment, phone activation, billing and troubleshooting using device
user's guide.
* Fully responsible to delight prospective customer with satisfactory service levels.
* Meeting realistic customer expectations in terms of efficiency & accuracy.
* Focus to achieve 100% customer satisfaction.