Umesh Monga

• Managed cloud-hosted telecom platform operations for 22 international clients (Vodacom, MTN,
Airtel, Orange, TIGO, Somtel, Zantel) across Africa, Asia, and the Middle East — SMS, IVR, OBD,
USSD, and AI-based services.
• Led end-to-end on-premise to cloud migration projects — planning, data migration,
configuration, UAT, and zero-downtime live cutover.
• Implemented CI/CD pipelines and Docker/Kubernetes containerized deployments, reducing
manual release effort and improving deployment consistency.
• Managed capacity planning and infrastructure forecasting for traffic growth and new client
onboarding; maintained SLA across 22 accounts in multiple time zones.
• Delivered AI-powered and gaming platform services (EVA, Mobibattle, X Games, Dream Travel)
on centralized cloud architecture.
• Automated operational workflows using Claude AI and ChatGPT for reporting, monitoring alerts,
and cloud infrastructure management.

• Completed MBA in Operations Management 2018); provided IT infrastructure
consulting to SME clients and explored telecom VAS product development during planned
industry transition.

• Led Pan-India VAS platform capacity planning across all TTSL data centers and telecom circles;
managed RFP, vendor evaluation, integration with MSC/STP/HLR, testing, and go-live.
• Delivered TRAI-mandated Universal Subscription Platform (SMS, USSD, Customer Care Portal) in
184 days coordinating regulatory, business, and technology teams.
• Managed OBD infrastructure scaling — E1 augmentation, load planning, and capacity
forecasting across all India circles.
• Ran concurrent projects: IVR platform upgrades, SIM Card rollouts, and ongoing

• Grew from IT fresher to Team Leader managing Pan-India and international VAS platform
operations for 200+ servers across India and Africa (Nigeria, Tanzania, Rwanda, Benin).
• Managed 24x7 SS7 platform operations — ASR monitoring, route blocking, signaling link
utilization, and strict SLA adherence.
• Delivered international on-site infrastructure deployment projects — 1 month in Bahrain, 1.5
months in Tanzania for deployment and project handover.