Associate Consultant
TCS (TATA CONSULTANCY SERVICES)
Total years of experience :9 years, 10 Months
• Led application support and maintenance efforts, optimizing functionality to enhance user experience and streamline workflows; reduced average response time by 25% and resolved 90% of issues within 24 hours.
• Resolved 200+ application level issues reported by users within the resolution SLA, ensuring high customer satisfaction and retention rates while reducing overall ticket backlog by 40%.
• Developed a Reservation Threat Detection system that reduced fake bookings by 30% and increased revenue by 25%, enhancing overall security and financial performance.
• Optimized search filters, reducing redundant background calls and boosting App response time by 40%, significantly improving the Search Performance.
• Implemented customized logs using Cocoalumberjack and Kibana, identifying App usage patterns and resolving over 200 critical issues, enhancing the applications stability.
• Proposed an MVP for enhanced App accessibility, leveraging AI technology, contributing to a 10% increase in the user base for special needs individuals and achieving 100% customer satisfaction.
• Collaborated with Project Managers and cross-functional teams in project analysis processes.
• Proactively resolved revenue-impacting issues within 24-48 hours, contributing to successful app updates on the app store.
• Collaborated with agile teams, utilizing tools such as Jira and Azure DevOps for task management.
• Applied knowledge of design patterns, SOLID principles, and clean architecture to ensure code quality.
• Utilized UIKit, Core Animation, Autolayout, Size Classes, and SnapKit for efficient UI development.
• Improved API response time by 25% through performance tuning and optimization, resulting in enhanced overall application speed.
• Implemented caching mechanisms, leading to a 30% reduction in server requests and subsequently lowering the server load.
• Implemented UI enhancements resulting in a 15% increase in user engagement and positive f eedback.
iViz is a customized Android OS and it’s highly portable ultrasound
augmented with mobile computing and advanced connectivity,
empowering providers to practice visual medicine when and where
needed. iViz is designed from the ground up by a medical device
company to provide the ultrasound penetration and image clarity that
compares with larger and heavier system
: Developer with the following responsibilities:
Integrated the AV foundation into the sound recording and cropping module, overcoming the complexity of incorporating native frameworks into a hybrid app using Xamarins Native References feature. This involved addressing the challenges associated with seamless integration within a hybrid Xamarin.iOS application.
• Played a key role in the creation and enhancement of user-facing features in iOS applications.
• Conducted unit tests to ensure code robustness, including edge cases, usability, and general reliability.
• Worked on online and offline storage support
• REST API serice integration