امنيه عارف, BackOffice team leader

امنيه عارف

BackOffice team leader

Emaar economic city

البلد
المملكة العربية السعودية - الدمام
التعليم
بكالوريوس, physics
الخبرات
11 years, 11 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :11 years, 11 أشهر

BackOffice team leader في Emaar economic city
  • المملكة العربية السعودية - جدة
  • أشغل هذه الوظيفة منذ يوليو 2018

at Emaar economic city I have acquired solid people skills and knowledge on how to approach customers, as part of my duties involve contacting clients and presenting to them the products provided by Emaar as well as the current promotions and offers and answering any query they may have. Moreover, as a team leader for Backoffice team i keep track of all the inquiries and requests we received from the customers regardless of the type of complaint and request submitted by the them. However due to the time sensitivity, my time management skills to set priorities for our customers and making sure that my team keep following up with our departments to make sure we handle the work in a perfectionist way.

customer service في ALJ "FedEx"
  • المملكة العربية السعودية - جدة
  • أغسطس 2017 إلى مايو 2018

Receiving complaints and feedback about the
shipments
o Managing the official email for FedEx
company
o Managing the official email of the supplies
for FedEx Company

Marketing Event Coordinator في Al-Rokn Al-Gharbi
  • المملكة العربية السعودية - جدة
  • أكتوبر 2011 إلى نوفمبر 2016

- Event Organizing: Store openings, National &
internationals day, Holidays events, weddings,
anniversary celebrations.
- Appointments & scheduling management for
customers.

الخلفية التعليمية

بكالوريوس, physics
  • في King Abdulaziz University
  • نوفمبر 2016

Specialties & Skills

Convincing Skills
English Speaking
Conference Organizing
Business Administration
Active Learning
operations
Management
Administration
Customer Service
Basic administration work (filing, data entry)
Service center
Conflict handling
Office management
Share point
Fast skill acquiring
Teamwork
Telemarketing
Office administration
Writing report
Planning & organizing tasks
Operation
Team management
Marketing
Microsoft Office
Outlook
Office work
People management
Adobe illustrator
Adobe InDesign
Adobe Photoshop
Adobe Premier Pro

اللغات

الانجليزية
متمرّس
العربية
اللغة الأم
اليابانية
مبتدئ

التدريب و الشهادات

EXCELLENCE IN CUSTOMER SERVICE (الشهادة)
تاريخ الدورة:
March 2017
Human Resource Management (الشهادة)
تاريخ الدورة:
April 2017
Administrative Assistant/Secretary (الشهادة)
تاريخ الدورة:
May 2017
E-COMMERCE (الشهادة)
تاريخ الدورة:
July 2017
CUSTOMER EXPERIENCE (الشهادة)
تاريخ الدورة:
April 2019
Adobe Illustrator CS6 (تدريب)
معهد التدريب:
Future Institute of Higher Education and Training
تاريخ الدورة:
August 2023
المدة:
60 ساعة
Adobe Photoshop CS6 (60H) (تدريب)
معهد التدريب:
Future Institute of Higher Education and Training
تاريخ الدورة:
May 2023
المدة:
60 ساعة
HTMI CERTIFICATE FOR SALES & MARKETING TECHNIQUES (الشهادة)
تاريخ الدورة:
October 2022
HTMI CERTIFICATE FOR PUBLIC RELATIONS & CUSTOMER RELATIONS (الشهادة)
تاريخ الدورة:
October 2022
HTMI CERTIFICATE FOR CONFERENCE EVENT ORGANIZATION (الشهادة)
تاريخ الدورة:
October 2022
Occupational Safety & Health Advanced Diploma (45.5H) (الشهادة)
تاريخ الدورة:
July 2023

الهوايات

  • الرسم
    - المشاركه في المسابقات في جامعه الملك عبدالعزيز والفوز بالمركز الثاني - المشاركه في الملتقى العلمي السابع لجامعه الملك عبد العزيز