Omnia Ibrahim Osman, IT Operation Assistant

Omnia Ibrahim Osman

IT Operation Assistant

World Food Program - Sudan

Lieu
Soudan
Éducation
Baccalauréat, Computer and Network Engineering
Expérience
8 years, 10 Mois

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Expériences professionnelles

Total des années d'expérience :8 years, 10 Mois

IT Operation Assistant à World Food Program - Sudan
  • Soudan - Qadarif
  • Je travaille ici depuis mai 2022

Effectively managed team and resources and achieved 94 % of the target in the World Bank project.
Participate in Protective Safety Net (PSN) project as IT technical support for the registration team.
Acted as program and mission leader in food distribution in refugees Camps with high Challenges.
Successfully installed, operated, and maintained telecommunications system and equipment, server hardware and software, ensuring optimal operations in compliance with standards.
Supported the development of standard materials, such as training documentation and web content, to ensure staff had access to required information about IT services and products.
Supported SCOPE and Gather data, analyze, and produced compelling reports and dashboards to provide facts about implementations and informed strategic decisions on the
Programme.

End User Support Specialist à Zain - Sudan
  • Soudan - Khartoum
  • décembre 2019 à avril 2022

Successfully provided first-line support for IT services and applications for Zain end users.
Trained newly hired employees over three months resulting to increase efficiency.
Maintained Active Directory by reviewing the devices registered in the system that do not exist as currently used devices, facilitating the inventory of the devices with the employees.
Participated in the new registration system launching by updating browsers, granting permission to users, and training them to use the new system.
Got an A degree in the semi-annual evaluation at the team level.
Achieved high performance in identifying, isolating, and resolving operational problems related to hardware, software, and user account (Active Directory Service).

IT Help Desk Specialist à Sudatel Group for Telecommunications
  • Soudan - Khartoum
  • février 2017 à novembre 2019

- Installs and replaces computers and related peripheral devices.
- Identifies, isolates, and resolves operational problems related to user hardware and software.
- Assures that new equipment meets specifications called for by the business needs, and that proper hardware and software configuration for new equipment is received.
- Document and prioritize Help desk tickets, emails, calls and respond in a timely manner as per SLAs.
- Perform routine tasks that have been prepared, encapsulated and documented by 2nd-Line and 3rd-Line support.
- End-users scheduled and on-demand training on solutions, services, systems and applications provided by the IT.

System Administrator à Sudatel group of Telecommunications
  • Soudan - Khartoum
  • février 2016 à février 2017

- Installing and configuring computer networks and systems
- Identifying and solving any problems that arise with computer networks and systems
- Ensure network security and connectivity
- Keep up-to-date with the latest technology and security issues and required course attendance a few times a year
- Install and Configure Windows Servers 2003 2008 - 2012 - 2016
- Managing and operating an IT infrastructure to include Virtual Servers, Virtual Desktops (VDI), and physical Servers.

IT Specialist Trainee à Africa City for technology
  • Soudan - Khartoum
  • août 2015 à octobre 2015

• Troubleshooting network problems
• Installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.
• Support LANs, WANs, network segments, Internet.

IT Specialist Trainee à Ministry of Education
  • Soudan - Khartoum Bahri
  • avril 2015 à juin 2015

• Installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.
• Support LANs, WANs, network segments, Internet.
• Troubleshooting network problems.

Éducation

Baccalauréat, Computer and Network Engineering
  • à Sudan University of Science and Technology
  • février 2015

Specialties & Skills

Windows Azure
IT HelpDesk
Microsoft Servers
Windows Server
Microsoft 365
Git Hub
Microsoft Azure

Langues

Arabe
Langue Maternelle
Anglais
Expert
Allemand
Débutant

Formation et Diplômes

Microsoft 365 (Certificat)
Date de la formation:
August 2023
Microsoft Azure Administrator (Certificat)
Date de la formation:
February 2022
Microsoft Azure Administrator (Certificat)
Date de la formation:
February 2022
Oracle Cloud Infrastructure Foundations 2020 Associate. (Certificat)
Date de la formation:
June 2020
Valide jusqu'à:
June 2022
Information Technology Infrastructure Library (ITIL). (Certificat)
Date de la formation:
December 2021
Information Technology Infrastructure Library (ITIL). (Formation)
Institut de formation:
Sabal Group
Vmware Vsphere 6.5 (Formation)
Institut de formation:
Udemy
Date de la formation:
November 2018
Red Hat Linux Administration (Formation)
Institut de formation:
Sudan Foundation
Date de la formation:
November 2018
VMware Certified Professional 6 (Formation)
Institut de formation:
Network plus
Date de la formation:
August 2018
CCTV (Formation)
Institut de formation:
KYM Technology
Date de la formation:
December 2017
Durée:
10 heures
CCNP (Formation)
Institut de formation:
Network Plus
Date de la formation:
September 2017
Durée:
100 heures
CCNA (Formation)
Institut de formation:
KYM Technology
Date de la formation:
May 2017
Durée:
60 heures
TCP/IP (Certificat)
Date de la formation:
January 2017
MCSA (Formation)
Institut de formation:
Sudacad Academy
Date de la formation:
August 2016
Customer Relationship Mangement (Formation)
Institut de formation:
HP_life
IT for bussiness Process (Formation)
Institut de formation:
HP_life

Loisirs

  • Swimming
  • Reading