Student Relation Officer
Aptech Computer Education
Total des années d'expérience :13 years, 4 Mois
• Providing help and advice to student using organization’s products or services;
• Communicating courteously with students by telephone, email, letter and face to face;
• investigating and solving students' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
• handling students complaints or any major incidents;
• keeping accurate records of discussions or correspondence with students;
• analyzing statistics or other data to determine the level of students service of organization is providing;
• producing written information for customers, often involving use of computer packages/software;
• writing reports analyzing the customer service that organization provides;
• visiting customers to provide a one-to-one service;
• developing feedback or complaints procedures for students to use;
• developing customer service procedures, policies and standards for your organization or department;
• meeting with other managers to discuss possible improvements to customer/student services;
• being involved in staff recruitment;
• leading or supervising a team of customer service staff;
• issuing refunds or compensation to students;
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, credits, or change due to customers.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
I worked as an office assistant in admission department. Where i handled visitors, Enquirers, and telephone calls.