Muhammad Azfar Khurshid

• Promotion and Induction of new overseas employment promotors (OEP) for
House drivers and House maids.
• Selection of required staff from multiple profiles and provision according to the demand
from sponsors.
• Make wakala and follow-ups of all recruitment processes i.e. Stamping visa matters, tickets
and arrival confirmation of required resources from foreign office (OEP).
• Maintain all records in MS Excel sheets for worked related follow ups.
• Recruitment of staff through a channel of MUSANED, either making partnership with OEP
or making new contracts of House drivers and House maids.
• Systemized all tasks that cover all procedural, financial, promotional and staff on going
issues.

DeliveryHerosTasks Management (LastMile Department)
• Ensuredtimely deliveryand resolution ofparcel rejections, reattempts, andcompliance with SOPs
• Ledteam onboarding and trained newhires foroperational excellence
• Streamlinedworkflowprocesses and improved parcel productivity by98%
• Provided daily performancefeedback to linemanagers
• Prepare different excel reports like recovery files, backlog files, hold parcels
files, cash on delivery parcels report, paid parcels report, IVR reports etc.
• Working on a rejected parcel data on daily basis and ensuring compliance of company
SOPs regarding parcels delivery, rejection, no response, re-attempt issues

• Managed sales floor operations, staff schedules, and merchandising strategies
• Oversaw budgeting, pricing policies, and stock control for the beverage department
• Collaborated with brand representatives to resolve stocking issues and optimize displays
• Ensure product labeling and pricing is correct
• Formulate pricing policies and coordinate with accounts department on routine basis
• Ensure stock management, selling area management and warehouse-management

• Management ofdistribution operationsand workforce planning
• Achievedvolumegrowththrough newmarketpenetrations and retailerinductions
• Managed assetplacement(freezers), inventory flow, andsales targetachievement
• Actedas key liaison with area and territory managers for market alignment
• Managed Trade/ Outof Home (OOH)/GTchannelsales with a focus on growth and expansion
• Introduced newretail accounts and ensured coldchain SOPcompliance
• Coordinated across departments forseamless deliveryand customer service
• Monitored and improved performance on new SKU launches
• Planned and achieved monthly sales targets
• Expanded customerbase and improved retail penetration
• Supervised sales teams and enhanced distribution infrastructure
• Drive product visibility and ensured timely inventory flow
• Develop new RTMs (Route to Market) for bulk sale availability for ice cream dealers

• Responsible to deal with Postpaid portfolio of Mobilink at national level and maintained
Prepaid to Postpaid as well as Postpaid to Prepaid conversion system
• Deal with Franchises to verify and activate customer numbers after taking proper data
from Business Development Officer (BDO)
• Ensure company SOPs during my tasks
• Keep proper record of daily sales Leads on MS Excel Sheets
• Audit Report and rectification of Audit Objections which will be mentioned by
concerned authorities.
• Routine work on Efront, Siebel, EFICS; File Processing Unit (FPU e.g.,
Waiver Code
• Generation &CACs Web) softwares to complete my assigned tasks
• Follow work as a team and coordinate with team leader.
•

Services
• To give front desk services to customers.
• To be responsible to handle queries and problems faced by the customers.
• To ensure customer satisfaction and customer retention.
• To market the company product with passion and dedication.
• To work as a team player and work under pressure.
Operational Tasks (Accounts Management)
• Bookkeeping of all accounts.
• Cash management
• Clearing/Intercity/OBC lodgment.
• Issuance of Remittances Instruments (PO/DD/CDR).
• Allied Express (Local/Foreign Remittances).
• Account Opening.
• Proper maintenance of accounts
• Knowhow of Cash Finance/ Running finance/Stock Reports etc.
• KYC record as per SBP guidelines.
• Tax vouchers payments and record keeping.
• Compliance and Audit of operational tasks.
Banking Software knowledge
• Hands
• Attend Ihavebeen performing the duties of Branch Services Manager
and Branch Development Manager on temporary basis as per bank requirement