AREA MANAGER
STANDARD CHARTERED BANK
Total des années d'expérience :9 years, 9 Mois
Key Deliverables:
Planned, directed, and coordinated human resource management activities of the organization to maximize the strategic use of human resources
Managed various HR functions including employee compensation, recruitment, personnel policies, and regulatory compliance
Accountable for recruitment of new team members encompassing interview/on board process/salary finalization/ training & development / coordination & introduction with management/HR & other employees
Managed on-boarding of channel partners followed by training on new and update on old product & banking lending rates, payout checking & finalization
Spearheaded team efforts in managing a range of financial products encompassing Home Loan, Loan against Property, Commercial, Purchase, Lease Rental discount, Corporate Finance
Coordinated activities related to processing, operation, disbursement of loan. Followed up with the sales team for accomplishing business targets
Organized various promotional activities to generate awareness on organizational products & services across the target market segment
Interacted with clients for collating/ evaluating requirements and rendering customized solutions. Followed up with various support teams in effectively resolving client reported issues for enhancing client satisfaction
Developed interpersonal relationship with management bodies/ team members/ channel partners and other employees
Resolved customer issues related to after sales services/conflict with bank service part/repayment
Evaluated team performance and rendered productivity enhancement feedback. Organized training sessions for team members based on identified training needs
Prepared/ presented various status reports for the senior management and other stakeholders to enable effective decision making
Groomed/ mentored the Referral & DSA team in catering to products & processes related to mortgages and disbursal in compliance to organizational policies as well as procedures
Key Deliverables:
Led team members in enhancing business generation from range of financial products comprising of Home Loan, Loan against Property, Commercial, Purchase, Lease Rental discount, Corporate Finance
Restructured business strategies based on collated market intelligence on competition and other market trends
Participated in market research related to customer portfolios encompassing applicants' financial status, credit worthiness based on financial/ banking history and source of cash flow
Conducted site visits for evaluating feasibility related to approval property and disbursal process
Developed rapport with existing clients & prospects for accomplishing business targets by promoting bank products as well as services
Interacted with clients for collating/ evaluating requirements and rendering customized solutions.
Key Deliverables:
Appointed for coordinating activities related to processing of new starters and employee exit formalities
Assisted the HR Manager in maintaining updated HR / admin files, updating/ enhancing HR systems including broker cards for sales agents
Updated/maintained employees leave and leave reports. Optimized utilization of HR petty cash
Coordinated activities related to recruitment by setting up interview schedules for the Managers or HR Manager followed by short listing of candidates based on managerial feedback
Prepared/ presented payroll information for HR Manager and Accounts
Drafted/ recorded letters for employees (salary certificates, NOC letters etc) based on business as well as operational requirements
Interacted with vendors for placing business card orders and posting advertisements across various channels based on organizational resource requirements
Liaised with department heads for assessing departmental manpower requirements prior to launching recruitment drives
Maintained admin records (company documents, trade licenses, car documents/roster) for maintaining seamless operations
Key Deliverables:
Collaborated with various support teams in ensuring compliance to statutory employment, equality, health and safety obligations by the school
Interacted with the Head Teacher in fulfilling vacancies based on business and operational requirements
Maintained updated accurate personnel records in accordance with statutory and audit requirements
Utilized performance management process for evaluating performance of teaching & support staff
Focused on professional development of staff in compliance to schools training budget
Facilitated teaching staff to back up for absent teaching staff in compliance to school policies
Prepared/ presented effective recruitment materials including job descriptions, person specifications, advertisements and information packs for candidates
Involved in end to end management of recruitment process including processing of updated documentation
Organized induction process for new staff across the organizational hierarchy. Guided employees in resolving critical admin & HR related issues/ queries
Course: CHRR (CERTIFICATION IN HUMAN RESOURCES & RECRUITMENT) Course Duration: 50 Hours Course Contents: THEORY Human Resources Management Human Resources Strategic Planning Introduction to the UAE Labour Law Recruitment Selection New Employee Orientation Effective Training and Development Effective Performance Management Payroll & Benefits Organization Communication and Conflict Management Employee Retention Administration Skills Exit Interview Introduction to MS Access & MS Excel Human Resource Jargons PRACTICALS Sourcing Screening Interviewing (Telephone & Face to Face) Shortlisting Selection Payroll processing through WPS software Paid & Unpaid leave calculation Final Settlement Gratuity Introduction to UAE Labour Law Introduction to MS Access Introduction to MS Excel
CONTENT OF THE COURSE : Developing Brand You Developing Your Career Path Discharging an Employee Doing Performance Reviews Effective Approaches to Employee Discipline Employee Disciplining Employee Ethics EmployeesMotivation Ethics for Managers Performance Appraisal Basics Reaching Personal Goals Selecting Top Talent Skills for Interviewing Time Management UNDERSTANDING CONTRACTS & THEIR USE Effective Performance Feedback HANDLING VOLIENCE IN THE WORKING PLACE INDIVIDUAL ANGER MANAGEMENT INDIVIDUAL GOAL PERSONALISATION INDIVIDUAL GOAL SETTING INDIVIDUAL GOALS & CHALLENGES INDIVIDUAL LEADERSHIP POWER INDIVIDUAL LISTENING SKILLS INDIVIDUAL PRIORITY MANAGEMENT INDIVIDUAL PRODUCTIVITY ENHENCEMENT JOB CANDIDATES INTERVIEW IDENTIFYING & AVOIDING BURNOT IMPLEMENTATION OF 360 FEEDBACK OVER VIEW 360 PROGRAME FEEDBACK Managing work & family Ergonics overview for the office Ergonics for the office ESTABLISHING PERFORMANCE GOALS & EXPECTATIONS Employee time MANAGEMNET EMPLOYEE PERFORMANCE RECOGNITION LITIGATION & DISPUTE RESOLUTION MENTORING FOR IMPROVED PERFORMANCE NEGOTIATING & DOING RIGHT EMPLYOEE DISPLINE
This course addressed how to design and implement the best combination of marketing efforts to carry out a firm's strategy in its target markets. Specifically, this course seeks to develop the student's (1) understanding of how the firm can benefit by creating and delivering value to its customers, and stakeholders, and (2) skills in applying the analytical concepts and tools of marketing to such decisions as segmentation and targeting, branding, pricing, distribution, and promotion. The course uses lectures and case discussions, case write-ups, student presentations, and a comprehensive final examination to achieve these objectives.