Technical Consultant
Premier Star Technology
Total years of experience :10 years, 4 Months
• Conduct POCs of company related products.
• Technical training and brief descriptions provided to customer on related products.
• Deployment and support of the products.
• Provide onsite technical service and support to a Large Enterprise customer base.
• Provide guidance, recommendations, best practices, etc. for security products operations, stabilize and optimize the performance, including rules and reports.
• Assist with product upgrades, installations and configuration.
• Liaise with Vendor / Principle, Engineering, Product Management, and other areas.
• Provide single point of contact and hands-on escalation and remediation for critical issues.
• Respond rapidly to unplanned events, including after hours for Severity 1 issues.
• Prepare and document Standard operating procedures and protocols, etc.
• Provide regular status reports for critical incidents, projects and proactive services.
• Communicate professionally and effectively at all organizational levels as well as externally with the customer.
• Excellent communicator, excellent technical writing, design consultation and knowledge transfer as well as presentation skills.
• Highly motivated with the ability to work with limited supervision in a competitive environment.
• Experience in the administration and performance tuning of application stacks.
• Good Networking and Operating systems Windows.
• Provide 1st and 2nd level support.
• Install, Configure and support on Organization's Firewalls, LAN/WAN and Internet system and any other specialized segment of the network system.
• Responsible for maintaining the security of a computer network's data.
• Plan, Design and Implement the security measures which safeguards access to the Organization network & information.
• Ensure LAN/WAN, Routers, Firewalls and all communication equipment in the network are configured correctly and the network equipment function efficiently.
• Monitor network to ensure network availability to all system and perform necessary maintenance to support same.
• Be responsible for implementing, updating and revoking user access rights in a controlled and secure manner.
• Ensure that all disruptions, outages, security violations and attacks of network services are detected and prevention mechanism adapted to eliminate/minimize future attacks.
• Conduct Firewall traffic & log analysis and proactively report on possible issues
• Perform any other specific task/s as and when requested by the top management.
• Diagnose and resolve software and hardware issues, including operating systems Windows and across a range of software applications.
• Assist users with IT related incident.
• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
• Accurately record, update and documentation of requests.
• Installation and configuration of new IT equipment.
• Resolve incidents and upgrade different types of software and hardware, printers, copiers and scanners.
• Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
• Configuration of Wireless Modem.
• Work within the relevant legislation, policies and procedures.
• Participate in annual performance development.
• Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility.