Senior Applications specialist
Medrah Information Technology
Total des années d'expérience :10 years, 6 Mois
I have worked in the following projects :
1-Dr. Sulieman Al Faqeeh Hospital (DFSH) - KSA -Jeddah
-Deploying and configuring Dragon Medical network Edition (DMNE).
-Provide Basic End user training .
-Provide Professional services support.
2- Al-Amal Complex for Mental Health - KSA
-Deploying and configuring Dragon Medical network Edition (DMNE).
-Provide Professional services support.
3- Hamad Medical corporation (HMC) - Qatar
-Provide Basic & Optimization (DMNE) training for primary health care centers.
-Provide Train the Trainer Program for Hamad medical departments.
-Provide Train the Trainer Program for primary health care departments.
-Provide Professional services support .
4- Johns Hopkins Aramco's Hospital - KSA - AL-Dhahran
-Provide Basic & optimization training (DMNE) .
-Provide Train the Trainer Program .
-Provide Professional services Support.
Provide Professional services support for the following projects :
-King Faisal Specialist Hospital (KFSH) -KSA - Riyadh.
-king Abdullah University Hospital -Jordan -Irbid.
-King Hussein Cancer center -Jordan -Amman.
-Performing a different type of integrations, Desktop (API), XML, And HL7.
as a back office specialist
i was receive the service requests or Triple Tickets from the front liner agents and diagnose the issue then solve it and make sure with customer that issue solved
the calls in - Arabic and English language
Dissemination advertisements through local newspapers
Dissemination advertisements through the application on Facebook
Communicate with the trainees enrolled in courses and in
coordination with instructors of these courses
Participate in an interview and hiring trainers