Senior Manager Corporate Planning & Product Development
The Asian Banker
Total years of experience :13 years, 5 Months
•Organize, develop and execute top-notch programs with solid content and speakers for the company’s range of training programs, conferences and event products for financial services industry across Asia, Middle East & Africa regions
•Develop programs that are commercially viable and futuristic in nature
•Be the overall project manager for all forum events and to ensure that these are delivered to the highest standard possible; from planning & strategizing agenda items to co-ordination of events such as conferences, seminars, roundtables and training etc.
•Work with marketing staff to develop effective marketing strategies and support sales staff by building networks and relationships with clients, speakers, the media, associates, partners, and potential clients of the company.
•Undertake exhaustive research and analysis on current trends in the financial services industry.
•Responsible for the administration and efficient daily operation of a full service branch, including product sales, customer service, security, safety and operations (partially) in accordance with the bank's objectives.
•Provided leadership, training and supervision; delegating day to day operations to the branch personnel.
•Responsible for attaining established branch goals through active participation in sales.
•Participated in community affairs to increase the Bank's visibility and to enhance new and existing business opportunities.
•Effective building and management of the branch portfolio through CASA, T.D, Bank assurance and Investment Banking.
•Deliver superior financial services to customers.
•To comply with Group policy, Group standards & Local Law & regulations.
•Conduct effective meetings & provide sales projections to Branch Manager.
•To ensure 100% customer suitability.
•To mentor new PFCs.
•To ensure account opening accuracy.
•To fully understand brand promise, customer-value proposition & communicate the same to the customers.
•To develop effective sales plan.
•Reach out new avenues for customer segmentation.
•Effective management and maintaining staff attrition.
•Ensuring that individual targets of all DSR’s are met in between the team and exceeded.
•Regular training sessions of the team.
•Comparison of performance with competitors in terms of acquisition, product pricing, strength etc.
•To lead, motivate, develop and coach the individuals.
•Conduct effective meetings & provide sales projections to RSH.
•To ensure that call reports of DSRs are updated and signed.
•Looking after Mortgage Sales of MCB Bank Limited for Islamabad/Rawalpindi.
•Managing a team of ROs, TROs, MIS Coordinator and Processor and checking their performance on daily and monthly basis.
•Liaison and strong coordination with different departments (EAM, Verification, Central OPS & Credit) and external agencies regarding timely processing of the cases
•Team development by conducting training sessions.
•Suggesting new marketing strategies to the management to boost sales of the company.
•Assuring good customer services by keeping in view their needs
•Sale of Home Loan by developing relations with customers.
•Monitoring of monthly targets on daily basis to meet the individual and team targets.
•Coordination with different supporting departments and external agencies regarding the appropriate processing.
•Giving proper guidance to customers as per bank policies, taking care of customer satisfaction by providing quality service and resolving their issues in an effectively and timely manner.
•Maintaining MIS of the customers of LHR region.
•Ensuring timely processing of Requests/Inquiries & monitoring of complaints within specified TAT.
•Liaison with customers/external agencies for the timely booking of cases.
•Maintaining MIS of appointments & leads generated by telemarketing officers on daily basis & generation of Staff Performance Report on monthly basis
•Opening and renewal of new internet accounts.
•Managing Courier Services.
•Managing sales outlet.
•Assist Manager in different marketing activities.
•Providing information of value added services to customers through telemarketing
CGPA of 3.30