usama shaukat

● Monitor service standards to ensure the maximum conversion of clients.
● Handle customer queries and complaints to follow up with CRM team for timely update database.
● Conduct seasonal training session with team members to provide detailed knowledge for ongoing campaigns and product.
● Develop weekly business report to highlight performance of staff on given targets.
● Provide feedback to first line manager on branch KPI's to take constructive measure for achieving set targets. Conduct sales analysis, follow up on market trends and monitor the competition’s activity
● Propose ways to improve the business in store merchandizing, opening hours, product mix.
● Produce quantitative and qualitative sales report.
● Maintain records of sales and prospective clients for creating more opportunities to improve growth of branch.
● Actively participates to support sales associates to generate maximum business in order to reach monthly targets.
● Coordinate with the back office, suppliers, logistics, marketing and merchandising team in regards of new launches in store animation or renovation and provide feedback accordingly.
Achievements
● Net sales contribution in Branch around 30% during 2015 -2017.
● Training champion for conduct seasonal trainings and staff development.
● Received (Living with CEI Model) Award in 2016.

Key Responsibilities:
• Develop customer relationship through all available resources and conduct regular checks on collected data to update systems.
• Forecast sales on quarterly bases after reviewing the last year sales during same period.
• Maintain all essential quality performance standards in branch such as CHAMPS, CER, and Balance score card.
• Conduct routine visits in allocated areas to manage the promotional activities to obtain maximum customers.
• Prepare weekly sales reports and action plans for upcoming periods.
• Disseminate essential product and promotional knowledge in entire team members and ask for their feedbacks to overcome any issues.
• Keep record of inventory for reducing additional cost and update the system on regular bases.
• Handle customer complaints via email, phone calls or directly reported from head office and provide detailed report to concern Area Manager.
Achievements:
1. Branch sales increased by 45% during 2012 -14.
2. Obtain Excellence award for consistently for 5 quarters.
3. Reduce the franchise product cost nearly 9% in 2013.