ICT Service Desk Officer
UNRWA-United Nation
مجموع سنوات الخبرة :22 years, 9 أشهر
- ICT Service Desk Officer
- Plans, coordinate and supervision implementation of IT infrastructure for Health Centers, Hospital, and admin Offices .
- Provides and supports LAN, WAN, WWAN, WLAN and Wireless administrator services
-Working on windows 2012 Active Directory
- working on (VDI) Virtual desktop infrastructure
- working on managed switches, routers
-Working on SwtichBoards
- S.W & H.W installation and Support on different O.S and MS-Office versions.
- Provides training courses to UNRWA employees on computer subject, ICDL, on line systems
- follow up Mobile communication services.
- follow up Surveillance Camera Systems
I'm working part time
Perform 1st tier Help Desk tasks
- Follow up IT Organization Applications and websites
- Work on Fortinet and Sophos Firewalls
- Work and managed VPN Technology
- Administrator of LAN with Domain (windows 2016 server, environments, mail services, File/print server)
- work on VMW
- Manage the WAN, WWAN between sites.
- manage Kaspersky AV using KAC
- working on Barix IP- based communications and control technology.
- follow up Surveillance Camera Systems.
Teaching Computer Courses
Bachelor's Degree in computer Science from An-najah University