أسامة طارق

Make & Sell Tour Packages to B2B & B2C clientele.

I had been assigned as a Corporate Travel Consultant to deal with Major Accounts.
* Conduct in person/phone sales using Sabre ticketing software.
* Manage all Queues in a manner way.
* Call customers to advice of event changes and/or cancellations; as may periodically be required.
* Respond to customer inquiries with accurate up-to-date information.
* Maintain a current working knowledge of all events, services, and procedures by reviewing event information sheets and posted or verbal communication.

* Provide literature and information to clients concerning local, interstate and international tours; travel routes; accommodation; local customs; fares; and travel regulations.
* Discuss client requirements and advise on suitable options plan, prepare and cost itineraries (travel plans) for clients make travel, accommodation and related bookings.
* Confirm bookings and notify clients of luggage limits and insurance, medical, passport, visa and currency requirements.
* Issue tickets for travel, accommodation vouchers and all relevant documentation.
* Collect payments and maintain records of transactions.
* Assist with changes to travel arrangements and bookings where required.

Being a Tour Consultant I provide guidance and assistance for clients, Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
* Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.
* Book transportation and hotel reservations, using computer terminal or telephone.
* Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.

Reporting directly to the IT Manager and collaborating closely with other IT team members. Responding to queries in a timely and accurate manner and resolving queries to the user’s satisfaction.