Operations and Project Manager
Sweet Land LLC
مجموع سنوات الخبرة :8 years, 5 أشهر
• Direct overall responsibility for revenue and achieving regional goals.
• Maximize the sales and profitability of the business.
• Provide strategic and tactical planning input for the regional operations.
• Responsible for the commercial development of the business.
• Implementation and maintenance of professional retail standards.
• Provide effective leadership, support and advice to the entire operations team.
• Ensuring stores are operating within the guidelines established by the company.
• Responsible for manpower development, interviewing, hiring and trainings.
• Responsible for Planning, assigning, and developing the new locations.
• Meet the customer needs directly and provide them good customer services.
• Maintain the all stores image and Take notice on each and every issue with proper Responsibility.
• Put the proper attention in the stores sales and achievement of the monthly targets.
• Direct meeting with the suppliers and discuss about the product and deliveries.
• Maintain the staff duties and their weekly schedules.
• Maintain the daily wastage Reports and try to reduce the wastage.
• Train the Night shifts about How to make the final reports for Head office.
• Servicing and provide Support to all Customers
• Understand Customer’s need and requirement to recommend products
• Listen to customer requirements and presenting appropriately to make a sale;
• Maintaining and developing relationships with existing customers in person
• gathering market and customer information
• Reviewing your own sales performance, aiming to meet or exceed targets;
• Gaining a clear understanding of customers' businesses and requirements;
• Making accurate, rapid cost calculations, and providing customers with quotations;
• Attending team meeting and sharing best practice with colleagues
• Visit Store to store to guide my staff about the new promotions and to deal with the Managers about to fix the promotion dates and areas.
• Manage The Needs and the expectations of the customer and after sale services.
• Maintain the Refund and Exchange Vouchers
• Control the Refund and Exchange the Products of the Whole Department
• Control the CSR’s team and Merchandiser of the Mall
• Control the Inspection of the Prices of the Products
• Control the quality of the products in all Departments.
• Directly meet the customer needs and Complains about the Store.
• Control the Central Cash Office And Cashiers
• Occasional Responsibilities and Accountabilities:
• Conduct periodic training to ensure team members is well aware of products and offers.
• Conduct user testing set by the management.
• Professional in Account Opening and Authorization
• Handling official Documentation
• Maintain and Record of the Staff
• Handling the Inward and Outward Cheques
• Handling the OBC’s (Other Branch Cheques)
• Handling the Online Transactions of Cash
• Meeting Directly with the Customer Needs
• Directly meet the customer needs and complains
• Monitor Daily activity report for the team
• To undertake any reasonable duties at the request of the Branch manager.
• Ensure company management guidelines and policies are followed.
Masters in Business administrations specialized with Business law , Banking , Finance, Taxation , Introduction to business, Cost and financial Accounting
Bachelor in commerce specialized with information Technology