USMAN ALI

• Managed front desk, answered calls, scheduled appointments
• Assisted customers with general inquiries and service updates
• Provided professional customer service in English, Urdu, and Hindi

• Processed Employment Permits (new and renewals) through TASHEEL
• Handled Entry Visas and managed miscellaneous immigration tasks
• Coordinated Medical DHA procedures, visa stamping, and document submissions
• Managed Insurance and Emirates ID typing via the ICA portal
• Processed cancellations, absconding cases, and other MOHRE-related tasks
• Controlled and maintained documents using tools like Excel and Outlook