Muhammad Usman Aslam

• Managed multiple projects simultaneously, driving the successful execution of
collections communication (e-mail) campaigns and supporting cross-functional
initiatives to improve operational efficiency and client outcomes.
• Delivered NCL (Net Credit Loss) benefits by optimizing email campaign
strategies, leveraging data-driven insights to enhance customer engagement and
reduce delinquency rates.
• Collaborated with Developers, Product, Risk, DCM and Execution teams to design,
test, and implement new email templates for collections communications,
ensuring alignment with regulatory requirements, risk controls, and business
objectives. Supported end-to-end email campaign management, including requirements
gathering, stakeholder coordination, template development, and performance
analysis to maximize campaign effectiveness.
• Identified and optimized project requirements within approved initiatives,
generating $8-10MM in net contribution benefits (NCL) through improved
campaign strategies and operational efficiencies.
• Utilized analytical skills to assess campaign results, identify improvement
opportunities, and present actionable recommendations to senior leadership. Facilitated cross-functional collaboration to deliver innovative solutions,
streamline processes, and enhance the customer experience in collections
communications.

• Drove the implementation and adoption of client-facing treasury and cash
management products, configuring optimal solutions to address clients evolving
needs and objectives.
• Served as a trusted advisor on a broad set of business/commercial banking
products, including daily receivables, payables and commercial card solutions,
leveraging deep industry knowledge to inform clients of current trends and best
practices.
• Partnered with treasury partners on pricing strategies, pipeline planning, and
account planning, delivering executive-level presentations and training to upskill
bankers on product capabilities and value propositions.
• Engaged directly with client teams to identify pain points, refine solutions, and
communicate critical feedback to Product teams, influencing the strategic
product roadmap and driving continuous improvement.
• Generated $10MM in income from a $105MM portfolio by identifying new
business opportunities, developing tailored proposals, and articulating
operational and financial benefits to C-level decision makers.
• Secured and analyzed financial data to support lending, commercial card, and
payables solutions; developed ROI analysis and presentation content to ensure
proposed solutions aligned with client goals, operational needs, and underwriting
requirements.
• Ensured robust controls for client onboarding, transaction monitoring, and
KYC/AML compliance; proactively reviewed and escalated control gaps,
collaborating with compliance and risk teams to implement corrective actions.
• Built strong relationships with clients, peers, and cross-functional partners in a
highly matrixed organization, fostering teamwork and driving successful
outcomes.
• Maintained accurate and up-to-date pipeline reports, demonstrating diligence
and attention to detail in tracking business development activities.

• Successfully planned and executed strategies that increased branch deposits and investments.
• Designed and implemented training programs to enhance employee performance and client interaction.
• Oversaw branch control processes, reviewed operational controls, and escalated issues to senior management as needed.
• Enhanced branch controls to improve audit outcomes and reduce operational risk.

• Closed over $18 Million in mortgage, car loans, home equity line of credit, and business loans.
• Honored as “National Achiever 2015” among top 250 bankers nationwide.
• Managed daily control activities, reviewed transaction controls, and escalated discrepancies to ensure compliance and minimize risk.