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عثمان خان, Sales And Business Development Manager

عثمان خان

Sales And Business Development Manager·Rsof Technologies (Salesforce Ventures)

المملكة العربية السعودية

ماجستير, Finance

الخبرة العملية

مجموع سنوات الخبرة: 13 سنوات, 10 أشهر

Sales And Business Development Manager

أكتوبر 2023 - حتى الآن

Rsof Technologies (Salesforce Ventures)

الرياض، المملكة العربية السعودية

وجدت هذه الوظيفة عبر بيت.كوم

أكتوبر 2023 - حتى الآن

•Led end-to-end enterprise software & system integration sales in Riyadh (majority), Jeddah, and
Dammam across FMCG, healthcare, automotive, eCommerce, education, and corporate sectors,
achieving 32%+ profit margins.
• Managed 20+ strategic accounts, including Alwefaq, AlBawardi Group, Almajdouie, Lucid Motors,
Geely, Nadec, Lemon Pharmacy, Al Hammadi Hospital, PSU University, and Richard Attias, Makkah
Municipal Authority, Riyadh Chamber of Commerce, Saudi Jockey Club driving WhatsApp Business
API adoption, CRM solutions, and digital transformation initiatives, boosting customer retention by 40%.
• Built and led a 17-member Riyadh sales team, coordinating with Presales, Business Solution Managers,
Growth Managers, Technical Managers, and Channel/Affiliate Managers, while monitoring KPI
performance (calls, meetings, demos, proposals, pipeline ratios) to achieve quota attainment growth from
78% → 109%.
• Owned the full sales cycle, including lead generation, client needs analysis, presales engagement,
proposals, negotiations, and contract renewals, generating SAR 3.2M in upsell/cross-sell revenue within
12 months. Emphasized ROI-driven conversations to demonstrate cost savings and revenue growth from
integration solutions.
• Developed and executed account strategies, improving pipeline visibility by 18% and conversion
efficiency by 21% through lead scoring, segmentation, reporting dashboards, and identifying cross-
sell/up-sell opportunities.
• Coordinated with technical and back-end teams to implement AI-powered workflows, chatbots, and
CRM integrations, providing unified customer views, streamlined processes, real-time analytics for
decision-making, and scalable solutions, reducing service resolution times by 22% and operational
bottlenecks by 23%.
• Conducted 80+ market visits, client meetings, seminars, and events annually, strengthening relationships
and expanding account penetration by 30%, while delivering enhanced customer loyalty through
tailored integration and support offerings that generated 15% additional revenue per key account.
• Delivered proactive insights and cross-functional collaboration with sales, technical, support, and
customer success teams, increasing customer satisfaction by 28%, reducing escalations by 17%, and
improving project delivery timelines by 20%.
• Built strategic partnerships with other software vendors and technology providers to offer
comprehensive integration solutions, ensuring clients received scalable, flexible systems aligned with
evolving business goals
مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

Senior Manager CX and CRM Strategy

أبريل 2022 - سبتمبر 2023

Penta Group (Consulting and Market Research)

دبي، الإمارات العربية المتحدة

أبريل 2022 - سبتمبر 2023

• Spearheaded customer relations and analytics, integrating the customer voice into strategic decisions, which
resulted in 24% improvement in NPS 32% increase in CSAT scores.
• Directed a CRM digital transformation, boosting customer retention by 22% repeat customer rates by 20%
through optimized CRM-UX, advanced data-driven strategies.
• Launched refined loyalty, referral programs, achieving 29% increase in customer interactions 14% rise in
conversion rates, which significantly enhanced CLV.
• Collaborated with marketing on targeted campaigns across retail, customer service, social media, driving
38% increase in customer engagement, 22% enhancement in brand visibility.
• Executed momentum measurement, reputational analysis, risk assessment, leading to 16% reduction in CAC
, improving overall market positioning.
• Applied stakeholder mapping, public opinion polling, trend forecasting to develop refined customer- centric
strategies, resulting in 28% increase in engagement metrics and 11% boost in customer satisfaction.
• Played pivotal role in crisis management, implementing strategies that improved customer trust by 20% and
increased retention rates by 18%.
• Conducted ESG & DEI analysis, aligning practices with ethical standards, which improved risk management
metrics by 12% enhanced companys organizational reputation.
• Enhanced CLV by 23% through strategic RFM analysis, targeting high-value segments and optimizing
marketing spend.
• Optimized CRM-UX leading to 27% increase in user engagement 28% reduction in customer churn.
مجال الشركة:
أبحاث السوق
الدور الوظيفي:
البحث والتطوير

Senior Manager CX and CRM Strategy

أبريل 2022 - سبتمبر 2023

Penta Group (Consulting and Market Research)

دبي، الإمارات العربية المتحدة

أبريل 2022 - سبتمبر 2023

• Spearheaded customer relations and analytics, integrating the customer voice into strategic decisions, which
resulted in 24% improvement in NPS 32% increase in CSAT scores.
• Directed a CRM digital transformation, boosting customer retention by 22% repeat customer rates by 20%
through optimized CRM-UX, advanced data-driven strategies.
• Launched refined loyalty, referral programs, achieving 29% increase in customer interactions 14% rise in
conversion rates, which significantly enhanced CLV.
• Collaborated with marketing on targeted campaigns across retail, customer service, social media, driving
38% increase in customer engagement, 22% enhancement in brand visibility.
• Executed momentum measurement, reputational analysis, risk assessment, leading to 16% reduction in CAC
, improving overall market positioning.
• Applied stakeholder mapping, public opinion polling, trend forecasting to develop refined customer- centric
strategies, resulting in 28% increase in engagement metrics and 11% boost in customer satisfaction.
• Played pivotal role in crisis management, implementing strategies that improved customer trust by 20% and
increased retention rates by 18%.
• Conducted ESG & DEI analysis, aligning practices with ethical standards, which improved risk management
metrics by 12% enhanced companys organizational reputation.
• Enhanced CLV by 23% through strategic RFM analysis, targeting high-value segments and optimizing
marketing spend.
• Optimized CRM-UX leading to 27% increase in user engagement 28% reduction in customer churn.
مجال الشركة:
أبحاث السوق
الدور الوظيفي:
البحث والتطوير

Commercial manager

مايو 2021 - أبريل 2022

Total Parco (Energy & Petroleum)

كراتشي، باكستان

مايو 2021 - أبريل 2022

• Achieved 25% year-on-year growth in fuel sales 30% rise in lubricants sales by driving commercial initiatives
cultivating strategic client partnerships.
• Conducted comprehensive market analysis, resulting in 20% expansion of network coverage through new
fuel station partnerships business growth.
• Led high-value contract negotiations with corporate clients, enhancing contract win rates by 15% ensuring
profitable agreements that aligned with company objectives.
• Managed diverse portfolio of key government, corporate clients, improving customer retention by 22%
through effective relationship management, tailored solutions.
• Spearheaded cross-functional product launches streamlined distribution operations, improving operational
efficiency by 12%.
• Increased annual revenues by 17% through targeted commercial strategies across both public & private
sectors, driving sustainable growth.
مجال الشركة:
الطاقة والموارد المتجددة
الدور الوظيفي:
النفط والغاز

Commercial manager

مايو 2021 - أبريل 2022

Total Parco (Energy & Petroleum)

كراتشي، باكستان

مايو 2021 - أبريل 2022

• Achieved 25% year-on-year growth in fuel sales 30% rise in lubricants sales by driving commercial initiatives
cultivating strategic client partnerships.
• Conducted comprehensive market analysis, resulting in 20% expansion of network coverage through new
fuel station partnerships business growth.
• Led high-value contract negotiations with corporate clients, enhancing contract win rates by 15% ensuring
profitable agreements that aligned with company objectives.
• Managed diverse portfolio of key government, corporate clients, improving customer retention by 22%
through effective relationship management, tailored solutions.
• Spearheaded cross-functional product launches streamlined distribution operations, improving operational
efficiency by 12%.
• Increased annual revenues by 17% through targeted commercial strategies across both public & private
sectors, driving sustainable growth.
مجال الشركة:
الطاقة والموارد المتجددة

Sr. Manager Business Development

مايو 2019 - أبريل 2021

Zameen.com (Real Estate & Retail)

كراتشي، باكستان

مايو 2019 - أبريل 2021

• Led dynamic sales and business development team, overseeing multi-million-dollar real estate transactions
and exceeding revenue targets.
• Implemented CRM optimization strategies and digital solutions, achieving 22% increase in lead conversion
rates.
• Collaborated with government officials, affiliate, Recs to navigate property regulations and development.
opportunities, building strong local relationships.
• Integrated virtual tour technologies and real-time customer engagement, resulting in 7% increase in sales
and improved client satisfaction.
• Managed relationships with investors, developers, and stakeholders, driving high-impact real estate
projects.
مجال الشركة:
العقارات
الدور الوظيفي:
التشييد والبناء

Sr. Manager Business Development

مايو 2019 - أبريل 2021

Zameen.com (Real Estate & Retail)

كراتشي، باكستان

مايو 2019 - أبريل 2021

• Led dynamic sales and business development team, overseeing multi-million-dollar real estate transactions
and exceeding revenue targets.
• Implemented CRM optimization strategies and digital solutions, achieving 22% increase in lead conversion
rates.
• Collaborated with government officials, affiliate, Recs to navigate property regulations and development.
opportunities, building strong local relationships.
• Integrated virtual tour technologies and real-time customer engagement, resulting in 7% increase in sales
and improved client satisfaction.
• Managed relationships with investors, developers, and stakeholders, driving high-impact real estate
projects.
مجال الشركة:
العقارات

CX Lead Manager - Automotive

يونيو 2017 - أبريل 2019

Pak Suzuki Motor Company (Automotive)

كراتشي، باكستان

يونيو 2017 - أبريل 2019

• Directed customer-centric initiatives, including designing and optimizing customer journey, leading to 21%
improvement in satisfaction scores by addressing key pain points.
• Transitioned teams to new centralized CRM system, enhancing CRM performance and reducing transition
time.
• Coordinated with sales and marketing teams to streamline strategies, boosting project efficiency by 19%
• Developed and implemented loyalty program that increased customer retention and engagement by 33%.
مجال الشركة:
صناعة السيارات
الدور الوظيفي:
التسويق والعلاقات العامة

CX Lead Manager - Automotive

يونيو 2017 - أبريل 2019

Pak Suzuki Motor Company (Automotive)

كراتشي، باكستان

يونيو 2017 - أبريل 2019

• Directed customer-centric initiatives, including designing and optimizing customer journey, leading to 21%
improvement in satisfaction scores by addressing key pain points.
• Transitioned teams to new centralized CRM system, enhancing CRM performance and reducing transition
time.
• Coordinated with sales and marketing teams to streamline strategies, boosting project efficiency by 19%
• Developed and implemented loyalty program that increased customer retention and engagement by 33%.
مجال الشركة:
صناعة السيارات

Senior Manager, Wealth Management - Investments

يونيو 2015 - أبريل 2016

Pak Oman Investment Company (Finance)

كراتشي، باكستان

يونيو 2015 - أبريل 2016

• Achieved 97% increase in assets under management, managing high-net-worth client portfolios, SMEs and
surpassing revenue targets.
• On-boarded 48 new clients with portfolios exceeding 900 million AUM, resulting in over 900% revenue
growth.
• Led team of 8 relationship managers, delivering customized financial solutions and enhancing customer
retention.
• Presented investment strategies at conferences, strengthening client relationships and government
connections in finance sector.
مجال الشركة:
البنوك
الدور الوظيفي:
التمويل والإستثمار

Senior Manager, Wealth Management - Investments

يونيو 2015 - أبريل 2016

Pak Oman Investment Company (Finance)

كراتشي، باكستان

يونيو 2015 - أبريل 2016

• Achieved 97% increase in assets under management, managing high-net-worth client portfolios, SMEs and
surpassing revenue targets.
• On-boarded 48 new clients with portfolios exceeding 900 million AUM, resulting in over 900% revenue
growth.
• Led team of 8 relationship managers, delivering customized financial solutions and enhancing customer
retention.
• Presented investment strategies at conferences, strengthening client relationships and government
connections in finance sector.
مجال الشركة:
البنوك

Relationship Manager - SME

مايو 2013 - يونيو 2015

HBL Asset Management (Finance)

كراتشي، باكستان

مايو 2013 - يونيو 2015

• Secured 24 high-net-worth clients and managed portfolios exceeding 378 million AUM, significantly
increasing revenue from 2.4 million to 5.3 million.
• Maintained high satisfaction levels through proactive relationship management and effective issue
resolution.
• Streamlined operations and improved client servicing through coordination with internal departments.
مجال الشركة:
الخدمات المصرفية الإسلامية
الدور الوظيفي:
البنوك

Relationship Manager - SME

مايو 2013 - يونيو 2015

HBL Asset Management (Finance)

كراتشي، باكستان

مايو 2013 - يونيو 2015

• Secured 24 high-net-worth clients and managed portfolios exceeding 378 million AUM, significantly
increasing revenue from 2.4 million to 5.3 million.
• Maintained high satisfaction levels through proactive relationship management and effective issue
resolution.
• Streamlined operations and improved client servicing through coordination with internal departments.
مجال الشركة:
الخدمات المصرفية الإسلامية

Trade Marketing Executive

يوليو 2011 - مايو 2013

Telenor (Telecommunication )

كراتشي، باكستان

يوليو 2011 - مايو 2013

• Trade marketing initiatives for Telenors Value-Added Services (VAS) Mobile & Payments (M&P), driving
19% increase in regional market penetration.
• Executed trade marketing strategies based on subscriber behavior, resulting in 14% boost in brand visibility
23% increase in VAS adoption across key retail channels.
• Collaborated with sales teams to implement regional promotions, driving17% growth in M&P services
engagement 21% uplift in retail activation.
• Analyzed channel performance data to refine campaign execution, achieving 16% improvement in product
positioning market presence.
• Managed retailer, distributor relationships, enhancing customer loyalty by 13% through targeted trade
programs ensuring successful 11% increase in campaign rollout efficiency for VAS and M&P services.
مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
التسويق والعلاقات العامة

Trade Marketing Executive

يوليو 2011 - مايو 2013

Telenor (Telecommunication )

كراتشي، باكستان

يوليو 2011 - مايو 2013

• Trade marketing initiatives for Telenors Value-Added Services (VAS) Mobile & Payments (M&P), driving
19% increase in regional market penetration.
• Executed trade marketing strategies based on subscriber behavior, resulting in 14% boost in brand visibility
23% increase in VAS adoption across key retail channels.
• Collaborated with sales teams to implement regional promotions, driving17% growth in M&P services
engagement 21% uplift in retail activation.
• Analyzed channel performance data to refine campaign execution, achieving 16% improvement in product
positioning market presence.
• Managed retailer, distributor relationships, enhancing customer loyalty by 13% through targeted trade
programs ensuring successful 11% increase in campaign rollout efficiency for VAS and M&P services.
مجال الشركة:
الاتصالات والشبكات

التعليم

Shaheed Zulfikar Ali Bhutto Institute Of Science And Technology

أغسطس 2013

أغسطس 2013

ماجستير، Finance

باكستان

Szabist University

أغسطس 2013

أغسطس 2013

ماجستير، Finance

باكستان

Bahria University

مايو 2011

مايو 2011

بكالوريوس، BBA: MARKETING

باكستان

Bahria University

مايو 2011

مايو 2011

بكالوريوس، Marketing

باكستان

Bahria University

مايو 2011

مايو 2011

بكالوريوس، Marketing

باكستان

Bahria University

مايو 2011

مايو 2011

بكالوريوس، Marketing

باكستان

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اللغات

الانجليزية

اللغة الأم

التدريب و الشهادات

التدريب
Uplift your Services
Ronn Kofman
Feb 2015

الهوايات والاهتمامات

Padel